Mandarin Service Desk

4 days ago

Taguig, National Capital Region, Philippines N&M Staffing Services Full time ₱900,000 - ₱1,200,000 per year

About the role

Join our dynamic team at N&M Staffing Services' as a Mandarin Service Desk professional. This full-time opportunity is based in Taguig City, Metro Manila, where you will play a crucial role in providing exceptional IT support and customer service to our valued clients.

What you'll be doing

  • Respond promptly to service desk inquiries and troubleshoot a variety of IT-related issues
  • Provide support and guidance to users in Mandarin and English, ensuring efficient resolution of technical problems
  • Maintain accurate documentation and records of all service desk activities
  • Escalate complex issues to the appropriate IT specialists for further investigation and resolution
  • Contribute to the continuous improvement of service desk processes and procedures
  • Collaborate with cross-functional teams to enhance the overall IT support experience

What we're looking for

  • Proficiency in both Mandarin and English, with excellent communication and interpersonal skills
  • Minimum 3-4 years of experience in an IT service desk or customer support role
  • Strong troubleshooting and problem-solving abilities, with a keen eye for detail
  • Working knowledge of various software applications, operating systems, and IT infrastructure
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment
  • Commitment to delivering exceptional customer service and a positive attitude

What we offer

  • Competitive salary and benefits package
  • Opportunities for professional development and career advancement
  • Supportive and collaborative work environment
  • Work-life balance initiatives, including flexible work arrangements
  • Employee wellness programs and social activities

About us

N&M Staffing Services' is a leading provider of IT staffing and consulting services, dedicated to connecting top talent with dynamic organizations. With a reputation for excellence, we are committed to empowering our employees and clients to achieve their goals. Join our team and be a part of our continued success.

Apply now to become our next Mandarin Service Desk professional

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