Korean or Japanese IT Desk Support

Korean Or Japanese Cisco L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Work From Office Location:
1634 Taguig Metro Manila

Company Description

EIL Global Pty Ltd. is a global information and communications technology company, known for providing comprehensive, integrated Managed Services and Professional Services, specializing in Network Infrastructure Management Services (Voice, Data & Video) and IT Infrastructure Services (End User Computing, Applications, Storage, and Virtualization). With offices in Australia, India, the United Kingdom, the United States of America, and Singapore, EIL Global excels in designing, implementing, and managing integrated networking solutions, proactive network monitoring and management, and providing NOC (Network Operations Center) & SOC (Security Operations Center) services.

Role Description

This is a contract on-site role for a Korean or Japanese IT Desk Support position located in Taguig. The IT Desk Support professional will be responsible for providing technical support and assistance to users, troubleshooting and resolving IT issues, managing network security, and ensuring smooth network operations. The specialist will also handle customer service inquiries, providing timely and effective solutions to technical problems.

Qualifications

• Strong Network Administration and Information Technology skills
• Effective Troubleshooting and Network Security skills
• Exceptional Customer Service skills
• Proficiency in Korean or Japanese and English languages
• Experience in IT Desk Support or a similar role is preferred
• Bachelor's degree in Information Technology, Computer Science, or a related field is advantageous

Job Description

Job Title:

Mandarin or Korean or Japanese Cisco L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Work From Office Location: 
1634 Taguig Metro Manila

Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

(Independent Contractor role)

Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

• Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Basic understanding of 
PC hardware set-up and configuration
.

• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

• Basic knowledge of 
Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications
 etc. is a must.

• Should have worked as a 
Technical Support Executive / System or Network Administrator
 & acquired hands-on experience in the above areas in large & complex setups.

• Knowledge of 
Microsoft based operating systems
 with emphasis on 
Windows X
 (i.e. Win10, Win7)

• Experience with using and 
troubleshooting Outlook within a network environment
 (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)

• Experience with using and 
troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint
.

• Good written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on-time.

• MCP and ITIL certification would be desirable but not mandatory

• 
Knowledge and experience of ticketing tools
 ( 
ServiceNow
 / Remedy etc.),

Non-Technical

· Good Customer management skill,

· Good in oral and written communication

· Able to interact and work with customer at different levels.

· Self- Driven and result oriented.

· Really passionate about the work

· Local language knowledge is preferred

· 
Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

· Studied/Worked in South Korea is plus.

· 
Be good at Read & Write in English
.