
Enterprise Provisioning Support Specialist
4 days ago
Overview
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Responsibilities
Atlassian is looking for a Provisioning Support Specialist to provide post-sales support for our Enterprise clients. This role will play an integral part in supporting the adoption and use of Atlassian products, and will provide an important feedback loop into product and sales teams so we can continue to improve and refine our offerings.
In This Role, You'll Get To
- You will use your strong background in B2B or B2C customer service to provide billing, quoting, and licensing support for our internal sales team and external customers.
- You will demonstrate exceptional customer service skills that will delight your customers.
- You are going to learn new systems and processes to support post-sales activities for Enterprise customers.
- You will work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience, including Sales, Deal Desk, and Finance.
- You will be flexible enough to adjust on the fly and always strive to live the value of "Don't #@% the customer."
- You will use your innovative mind in identifying process gaps to recommend effective solutions and process improvement ideas.
On your first day, we'll expect you to have:
- Extensive background providing customer and sales support through various channels, including direct and indirect sales.
- Strong customer service background with a knack for empathy, use of positive language, attentiveness, and active listening.
- Experience creating quotes and supporting an end-to-end order management process.
- Excellent written and spoken English language communication skills with the ability to convey technical issues in non-technical terms.
- Ability to work under pressure and remain flexible to handle high volume and demands.
- Robust multitasking skills with strong attention to detail.
- Ability to identify process gaps or conflicts and propose effective solutions.
- A positive attitude; work with a sense of urgency; demonstrate timely and thorough execution
- The capability to shift from one function to another with relative ease and proficiency
- Strong understanding for software billing and licensing.
- Familiarity with ERP systems and Salesforce is essential.
- Previous B2B or B2C support experience providing billing and licensing support
- You have demonstrated talent at inspiring change from customer feedback
It would be great if you also have..
- Familiarity with Atlassian's suite of products, and experience using Jira Service Desk and Confluence.
- Experience in the enterprise software industry.
- Experience in process improvement and project management.
Qualifications
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit
.
-
Enterprise Provisioning Support Specialist
4 days ago
Taguig, National Capital Region, Philippines Atlassian Full time ₱900,000 - ₱1,200,000 per yearOverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part...
-
Enterprise Support Specialist
4 days ago
Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time $60,000 - $80,000 per yearReal-Time is part of Enterprise Data Solutions within the Data & Analytics Group of the London Stock Exchange group (LSEG). The Real-Time business is a significant generator of revenue and is comprised of two core components 'Distribution Technology' and 'Data'. Our Product portfolio is made up of Deployed & Managed services with our Data offering the...
-
Enterprise Solutions Architect
2 days ago
Taguig, National Capital Region, Philippines Yondu, Inc. Full time ₱2,000,000 - ₱2,500,000 per yearAbout Yondu Inc.Yondu Inc. is a leading IT solutions provider in the Philippines, empowering businesses through digital transformation. We deliver innovative technology solutions tailored to meet our clients' evolving needs—from enterprise-grade systems to cloud infrastructure and custom-built platforms. As we grow our solutions architecture practice,...
-
Zoom: Hardware Support Specialist
4 days ago
Taguig, National Capital Region, Philippines KMC Solutions Full time $104,000 - $130,878 per yearHardware Support SpecialistRemote; Night ShiftJob Description:The Hardware Support Specialist is responsible for supporting the end-to-end lifecycle of hardware devices provided through our Hardware-as-a-Service (HaaS) program. This role works closely with the field sales team, engineering, leasing vendors, and OEM hardware partners to ensure a smooth...
-
Enterprise Architect
7 days ago
Taguig, National Capital Region, Philippines YONDU INC. Full time ₱2,000,000 - ₱2,500,000 per yearAbout the role As an Enterprise Architect, you will play a crucial role in shaping the technology landscape of the company. Working within the Information & Communication Technology industry, you will use your expertise in architecture and design to drive strategic initiatives that support the organization's objectives. This is a full-time position based in...
-
Database Migration Specialist
3 weeks ago
Taguig, National Capital Region, Philippines Xurpas Enterprise Full timeOverviewJoin to apply for the Database Migration Specialist (SSMA) role at Xurpas EnterpriseLocation: Taguig City, Metro Manila. Work setup: Fully RTO. Job Type: Full Time. Career Level: Mid.ResponsibilitiesLead the migration of applications from legacy systems to Microsoft SQL Server using SSMA.Design, build, and configure applications to meet business...
-
Application Support Specialist
4 weeks ago
Taguig, National Capital Region, Philippines Hammerjack Pty Ltd Full timeOverviewApplication Support Specialist (Junior to Senior) - Hybrid - BGC TaguigSalary: P50,000 - P130,000Nighshift/ Midshift ScheduleWe are seeking experienced Application Support Specialist with strong SQL expertise and at least 3-8 years of experience in enterprise application support. This role requires deep technical knowledge and leadership capabilities...
-
Training Specialist
4 days ago
Taguig, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱900,000 - ₱1,200,000 per yearAbout the role As a Training Specialist at @Specialist', you will be responsible for developing and delivering engaging training programs to upskill our employees. This is a full-time position based in Taguig City, Metro Manila, and you'll be joining our dedicated Human Resources & Recruitment team.What you'll be doingDesign and develop innovative training...
-
Enterprise Endpoint Security Engineer
4 days ago
Taguig, National Capital Region, Philippines Comrise Full time ₱900,000 - ₱1,200,000 per yearWe are seeking an experienced Enterprise Endpoint Security Engineer to join our IT operations team. This role is crucial in ensuring the security, stability, and performance of Windows client systems across our enterprise environment. You will be responsible for supporting and securing tens of thousands of Windows 10 and 11 endpoints using modern tools and...
-
Collection Specialist
2 days ago
Taguig, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱900,000 - ₱1,200,000 per yearAbout the role This is an exciting opportunity to join @Specialist' as a full-time Collection Specialist based in Taguig City, Metro Manila. As a key member of our Client Services team, you will play a vital role in maintaining our company's strong financial position by effectively managing and resolving outstanding client accounts.What you'll be...