Asset Management Specialist

2 weeks ago

Taguig, National Capital Region, Philippines KMC Solutions Full time $104,000 - $130,878 per year

Asset Management Specialist

Remote; Night Shift

Job Description:

The Asset Management Specialist is responsible for supporting the end-to-end lifecycle of hardware devices provided through our Hardware-as-a-Service (HaaS) program. This role works closely with the field sales team, engineering, leasing vendors, and OEM hardware partners to ensure a smooth experience for customers during device returns, buyouts, and ongoing technical support.

Job Responsibilities:

  • Customer Device Return Support:Assist field sales teams by managing customer requests related to reverse logistics, including generating and distributing return shipping labels.
  • Leasing Coordination:Validate the return and status of devices with external leasing vendors to ensure compliance and accurate record-keeping.
  • Buyout Quote Management:Process and deliver accurate customer buyout quotes upon request, supporting purchase decision-making and transitions.
  • Technical Follow-up:Follow up on customer support inquiries, including coordination with engineering for provisioning, deactivation, or device connection issues.
  • Hardware Partner Coordination:Redirect customers to appropriate hardware partners for issues outside the scope of the HaaS program, ensuring seamless resolution.
  • Cross-functional Collaboration:Work closely with internal teams including sales, engineering, and logistics to ensure operational efficiency and exceptional customer support.

Qualifications:

  • 3 to 5 or more years of experience in customer support, logistics, sales operations, or a related field.
  • Prior experience as Asset Management, Sales Operations, Deal Desk is needed.
  • Strong organizational and multitasking abilities with attention to detail.
  • Excellent written and verbal communication skills.
  • Experience coordinating with external vendors or leasing partners is a plus.
  • Familiarity with CRM tools (e.g., Salesforce, ServiceNow) and shipping/logistics platforms.
  • Comfortable working cross-functionally in a fast-paced, customer-driven environment.

It will also be favorable if you are knowledgeable in:

  • Knowledge of hardware lifecycle, provisioning, or hardware as a service models.
  • Experience in coordinating with technical teams or engineers.
  • Strong problem-solving and follow-up skills.

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