Sales Order Desk Specialist

5 days ago

Taguig, National Capital Region, Philippines Samsung Electronics Full time

Position Summary

As a Sales Order Desk Specialist, you are responsible for managing and processing orders from customers, ensuring accuracy and timely delivery. This may involve entering data into our order processing system, creating reports, and validating order allocation. You must provide excellent customer service and offer solutions to any problems that may arise.

Role and Responsibilities

Roles and responsibilities includes, but is not limited to:

  • Focuses on nationwide & overall transactions of Sales Orders(SO) & Delivery Orders(DO) for Samsung Mobile(MX) products
  • Manages MX Outsourced employees assigned for MX transactions (OS Team Leader & Staffs)
  • Reports MX SO/DO issues to Sales Order Desk Part Leader & MX Sales Operations Team
  • Manages SO/DO for L1 Online, B2B Sales, Export, Online Business Transactions & Redemption Management System
  • Process SO/DOs of BCD Grade SKUs, Mockups & Live Demo Units
  • Participates in the Business Analysis, Process Improvement and Workshops for Order Management and Logistics.
  • Requests STO(stock/inventory transfer orders)
  • Requests Sales Orders for Credit block releasing to proceed for DO creation.
  • Creates SO/DO using OCR (for specific dealers)
  • Creates SO/DO of MX FOC requests (In House, Service & Gifts/Tokens)
  • Setup of condition requests of SKUs in Sales Portal

Skills and Qualifications

To be successful in this role, you must have/be able to:

  • Bachelor's Degree in Business or any related course
  • 3+ years of experience working in a multi-national company
  • Extensive experience in SAP or other related system
  • Extensive knowledge in MS Office tools, specially Excel and Power Point
  • High attention to detail
  • Great communication and customer service skills
  • Ability to work on tight deadlines and multitask
  • Ability to work independently and as part of a team
  • Ability to work in a fast-paced environment

If you're up for the challenging yet rewarding role, click on apply now

#LI-SEPCO

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

  • Sales Order Specialist

    7 days ago

    Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time ₱1,200,000 - ₱2,400,000 per year

    The Sales Order Specialist generates quotes and enters order information into relevant systems, supporting the quote to billing processes. They also consistently enhance customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time...

  • Order Management Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: Order Management SpecialistDo you have a sharp eye for detail, strong organizational skills, and a passion for ensuring customer satisfaction? We're looking for an Order Management Specialist to be the backbone of our order-to-delivery process. In this role, you will manage every step of the order lifecycle, ensuring smooth transactions, timely...

  • App Desk Sales Specialist

    5 days ago

    Taguig, National Capital Region, Philippines E-team Workforce Private Corporation Full time $104,000 - $130,878 per year

    Job Description:On your first day, you will:Serve as the point of contact supporting Enterprise Advocates, Account Associates, EDO analysts and Marketplace Partners with app questions during the sales cycle.Ensure all non-standard discounts have been approved by the proper Atlassian or Marketplace Partner authority.Advise Enterprise Advocates, Account...

  • Service Desk

    5 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the job: Senior Operations Manager—Service Desk (Taguig) | Onsite Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Requirements:4 to 5 years as an operations manager with experience in handling help desk/service desk operations6 years minimum BPO/BPM...

  • Order Management Specialist

    2 days ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time ₱104,000 - ₱130,878 per year

    Job Overview:Midshift (EMEA working hours)WFH setupHas order management experience preferably in SaaS environmentThe main responsibilities of a ORDER MANAGEMENT SPECIALIST include:Develop a thorough understanding of end-to-end quote-to-cash process with focus on order management to billingManage subscription order fulfillment utilizing Zuora including...

  • Sales Order Specialist

    7 days ago

    Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time ₱40,000 - ₱60,000 per year

    The Sales Order Specialist generates quotes and enters order information into relevant systems, supporting the quote to billing processes. They also consistently enhance customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time...

  • Sales Order Specialist

    7 days ago

    Taguig, National Capital Region, Philippines LSEG Full time $40,000 - $80,000 per year

    The Sales Order Specialist generates quotes and enters order information into relevant systems, supporting the quote to billing processes. They also consistently enhance customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time...

  • Order Fulfillment Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Knoll Ridges Consultancy, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role Knoll Ridges Consultancy, Inc. is seeking an Order Fulfillment Specialist to join our team in Taguig City Metro Manila. In this full-time role, you will be responsible for ensuring the seamless and timely delivery of products to our valued clients.What you'll be doingReceiving, processing, and fulfilling customer orders accurately and...

  • Order to Cash Specialist

    2 days ago

    Taguig, National Capital Region, Philippines Virtua Solutions Outsourcing Full time ₱400,000 - ₱600,000 per year

    About the RoleAre you organized, detail-oriented, and passionate about delivering great customer experiences? Join our Finance and Operations team as an Onboarding Specialist In this role, you'll play a key part in welcoming new customers, managing important documentation, and ensuring a smooth start to their journey with us.What You'll DoEnsure sales orders...

  • Service Desk Specialist L2

    2 weeks ago

    Taguig, National Capital Region, Philippines BCS Technology Full time ₱480,000 - ₱720,000 per year

    Job Description:The Service Desk Specialist Level 2 is responsible for providing advanced technical support to end-users, resolving complex hardware and software issues, and escalating unresolved issues to Level 3 support. This role requires strong problem-solving skills, excellent communication abilities, and a commitment to delivering exceptional customer...