ServiceNow | GTM Module Team Leader | BPO US Pioneer Team

1 day ago

Bonifacio Global Metro Manila, Philippines iOPEX Technologies Philippines Inc. Full time ₱900,000 - ₱1,200,000 per year

We are hiring for passionate and talented ServiceNow GTM Module Lead for our awesome team

Key Responsibilities:

  1. Advanced Incident Resolution: Resolve escalated GTM-related incidents involving complex data issues, broken script logic, UI/UX errors in custom GTM applications, and configuration faults.
  2. Integration Troubleshooting: Diagnose and resolve data synchronization and integration failures between ServiceNow and upstream/downstream GTM systems (e.g., CRM, ERP, Partner Portals) using tools like Integration Hub.
  3. Configuration Management: Perform basic administrative and configuration tasks: modify Business Rules, Client Scripts, ACLs, and update workflows relevant to GTM processes.
  4. Problem Management: Lead problem management efforts by identifying the root cause of recurring GTM process issues and proposing permanent fixes.
  5. Deployment Support: Assist in testing and validating new GTM application releases, patches, and upgrades.

Required Qualifications & Skills:

  • Bachelor's degree in computer science, IT, or a related technical field.
  • 5-8 years of experience in ServiceNow application support or administration.
  • Focuses on understanding the business requirement behind the support tickets, identifying recurring issues, and translating business pain points into functional requirements for the development team.
  • ServiceNow Certified System Administrator (CSA) certification is highly preferred.
  • Strong technical knowledge of JavaScript and how it is used in ServiceNow scripting.
  • Hands-on experience with ServiceNow features relevant to business workflows (Flow Designer, Service Portal customization, Reporting).
  • Experience troubleshooting REST/SOAP API integrations and understanding web application components.
  • Working knowledge of ITIL principles (ITIL Foundation certification is a plus).

Other info:

  • Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
  • Work set up: Onsite
  • Schedule: Shifting
  • Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Please make sure to complete this application form:
  • Send a message to | Yan & Krizia)
  • Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

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