ServiceNow | Support Delivery Manager | US Pioneer Team

1 day ago

Bonifacio Global Metro Manila, Philippines iOPEX Technologies Philippines Inc. Full time ₱2,000,000 - ₱2,500,000 per year

Position Overview:

We are seeking a seasoned and strategic ServiceNow Techno-Functional Support Delivery Manager in IT service delivery, platform support, and stakeholder engagement. The ideal candidate will lead ServiceNow support operations across multiple domains, ensuring high-quality service delivery, platform stability, and continuous improvement. This role requires a strong blend of technical expertise, functional understanding, leadership capabilities, and client-facing experience.

Key Responsibilities:

  • Lead and manage end-to-end ServiceNow support delivery across multiple business domains.
  • Oversee L2/L3 support operations, ensuring timely resolution of incidents, service requests, and platform issues.
  • Collaborate with business stakeholders to understand functional requirements and translate them into scalable ServiceNow solutions.
  • Drive continuous improvement initiatives, including automation, performance optimization, and process enhancements.
  • Manage a team of ServiceNow support engineers, providing guidance, mentoring, and performance oversight.
  • Ensure compliance with SLAs, KPIs, and ITIL-based service management practices.
  • Coordinate with development and platform teams for enhancements, upgrades, and release management.
  • Maintain governance and documentation for support processes, configurations, and change controls.
  • Act as a primary point of contact for client communication, escalations, and service reviews.
  • Stay updated with ServiceNow platform releases, industry trends, and best practices.

Required Qualifications/Skill set:

  • Experience in IT service delivery and support, in ServiceNow platform management.
  • Strong understanding of ServiceNow modules including ITSM, CSM, HRSD, FSM, and Service Catalog.
  • Proven experience in techno-functional roles, bridging business needs with technical solutions.
  • Good to have knowledge with ServiceNow scripting, workflows, and integrations.
  • Excellent leadership, communication, and stakeholder management skills.
  • Experience in managing support teams and client-facing delivery engagements ITIL v3/v4 Certification.
  • Good to have experience in managing support delivery across domains such as Marketing, PRM, CLM, CRM, CPQ, EMS.

Other info:

  • Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
  • Work set up: Onsite
  • Schedule: Shifting
  • Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Please make sure to complete this application form:
  • Send a message to | Yan & Krizia)
  • Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

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