Expert ServiceNow Engineer

6 days ago

Bonifacio Global Metro Manila, Philippines Partners Group Prime Services Solutions (Phils) Inc Full time $120,000 - $180,000 per year
What It's About

We are looking for a seasoned ServiceNow expert to lead the technical evolution and strategic direction of our ServiceNow platform. This hybrid role blends deep engineering expertise with product ownership and solution architecture, requiring a strong ability to engage with business stakeholders, translate strategic needs into scalable solutions, and drive prioritization across competing demands. You will be responsible for ensuring the platform delivers high-value outcomes across IT and business domains, including HR, Legal, Finance, and Operations.

Key Responsibilities:

  • Manage stakeholder relationships to facilitate effective request intake, prioritization, and alignment of platform initiatives with strategic business objectives.
  • Balance technical feasibility, business impact, and resource availability to drive decision-making.
  • Act as a trusted advisor to senior leadership on platform capabilities, risks, and opportunities.
  • Architect and lead complex ServiceNow implementations across ITSM, ITOM, HRSD, and custom applications.
  • Define and enforce development standards, governance models, and platform best practices.
  • Oversee internal and external development teams, ensuring high-quality, maintainable code and configurations.
  • Facilitate ongoing engagement with business units to understand needs, gather requirements, and define value-driven use cases.
  • Lead backlog management, sprint planning, and release coordination, ensuring transparency and alignment with business goals.
  • Design scalable, secure, and integrated ServiceNow solutions that support cross-functional workflows and enterprise automation.
  • Evaluate new ServiceNow capabilities and third-party integrations to enhance platform functionality.
  • Ensure architectural consistency and alignment with enterprise IT strategy.
What We Expect
  • Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
  • 10+ years of hands-on ServiceNow experience, including platform architecture, module implementation, and custom development.
  • Proven track record in leading enterprise-scale ServiceNow programs and managing cross-functional stakeholder relationships.
  • Strong understanding of ServiceNow architecture, APIs, and integration strategies.
  • Experience in Agile product ownership and backlog management.
  • Strong background in IT Service Management (ITSM) and familiarity with ITIL practices.
  • Demonstrated experience leveraging AI capabilities within ServiceNow

Preferred skills:

  • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/HRSD)
  • Familiarity with cloud-native architecture, DevOps practices, and CI/CD pipelines.
  • Strong communication, facilitation, and stakeholder management skills.
  • Ability to influence without authority and drive consensus across diverse teams.
What We Offer
  • Dynamic, entrepreneurial, and international work environment.
  • Culture that values diverse perspectives and innovative thinking.
  • Long-term career growth in a global, client-focused organization.
  • Supportive and open team culture.
  • Exposure to the private markets industry and mentorship from top professionals.
  • Competitive compensation, performance-based incentives, and long-term benefits.
  • 20 vacation days annually and a one-month sabbatical every five years.
  • Hybrid work setup for flexibility and balance.
  • Education assistance, on-the-job training, and career development programs.
  • Fun team events and volunteer opportunities to give back to the community.

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