ServiceNow Support Analyst L1

23 hours ago

Bonifacio Global Metro Manila, Philippines iOPEX Technologies Philippines Inc. Full time ₱40,000 - ₱80,000 per year

Job Summary:

The ServiceNow Go-To-Market Support Analyst provides front-line technical and process support for the internal Sales, Marketing, and Revenue Operations teams, ensuring the smooth operation of critical Go-to-Market workflows within the ServiceNow platform and associated systems.

Key Responsibilities:

  • Front-Line Support: Act as the single point of contact for GTM users reporting issues via the ServiceNow Service Portal, chat, or phone.
  • Triage and Resolution: Log, categorize, prioritize, and resolve low-to-medium complexity incidents related to sales workflows (e.g., deal registration, territory assignment, sales reporting access).
  • Process Guidance: Provide clear guidance to Sales and Marketing users on executing GTM processes correctly within the ServiceNow interface.
  • Escalation: Accurately escalate complex technical issues (e.g., data synchronization errors, complex workflow failures) to the L2 GTM Technical Specialist team.
  • Knowledge Contribution: Create and maintain internal knowledge articles and FAQs to promote self-service and first-contact resolution.

Required Qualifications & Skills:

  • Bachelor's Degree (preferably in IT, Business, or Commerce).
  • 1-3 years of experience in an IT Helpdesk, Sales Operations, or Business Application Support role.
  • First-line support for end-users (Sales/Marketing) with access issues, basic process errors and service request fulfilment.
  • Basic familiarity with the ServiceNow platform (using Incident, Request, and Knowledge modules).
  • A conceptual understanding of sales processes (Lead-to-Cash cycle) or Customer Relationship Management (CRM) systems.
  • Excellent verbal and written communication skills to effectively support non-technical business users.
  • Proficiency in tracking and meeting key Service Level Agreements (SLAs).

Other info:

  • Work set up: Onsite
  • Schedule: Shifting

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Send a message to Steph)

Join our awesome # team

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