Level 1 Network Technician
6 days ago
IMMUNITY WITH A FULL STOMACH, STARTING DAY ONE Stay fueled with free lunch every day, plus HMO and medical coverage from Day 1
TECHNO-CODED PERKS – Enjoy these Benefits
- Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
- Work in Bonifacio Global City (Rotating Shift)
WHAT MAKES YOU A STRONG FIT
- Solid networking knowledge, including OSI model, IP protocols, subnetting, and routing protocols (BGP, EIGRP, OSPF, TCP/IP)
- Proficient in VLAN configuration and troubleshooting
- Familiarity with monitoring and support tools such as Logic Monitor, ServiceNow, and VMware VeloCloud Edge/Orchestrator (preferred)
- Strong ability to quickly assess customer issues, triage complex problems, and manage incidents/escalations
Additional Requirement
- With CCNA and/or CCNP certification
- 1–3 years of experience in a network environment
- Knowledge of SD-WAN products and services (preferred)
- Experience with Cisco Meraki, Cradlepoint, Digi, or other switch/routing technologies (a plus)
WHAT YOU'LL DO
- Serve as the first point of escalation, providing high-level technical support via phone, email, and incident queues in line with SLAs/SLOs
- Triage, manage, and resolve customer requests or incidents while documenting all cases in ServiceNow
- Monitor network and hardware health using QoS systems and tools, coordinating with the NOC team to maintain service standards
- Manage vendor and carrier expectations to ensure SLA/SLO compliance
- Prioritize tasks effectively, work independently, and demonstrate adaptability with a strong willingness to learn and grow
MORE THAN JUST A JOB
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Taguig, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
Make the most of our 100% virtual recruitment. Apply today
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