Level 1 Network Technician

6 days ago

Bonifacio Global Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱30,000 - ₱60,000 per year

IMMUNITY WITH A FULL STOMACH, STARTING DAY ONE Stay fueled with free lunch every day, plus HMO and medical coverage from Day 1

TECHNO-CODED PERKS – Enjoy these Benefits

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Work in Bonifacio Global City (Rotating Shift)

WHAT MAKES YOU A STRONG FIT

  • Solid networking knowledge, including OSI model, IP protocols, subnetting, and routing protocols (BGP, EIGRP, OSPF, TCP/IP)
  • Proficient in VLAN configuration and troubleshooting
  • Familiarity with monitoring and support tools such as Logic Monitor, ServiceNow, and VMware VeloCloud Edge/Orchestrator (preferred)
  • Strong ability to quickly assess customer issues, triage complex problems, and manage incidents/escalations

Additional Requirement

  • With CCNA and/or CCNP certification
  • 1–3 years of experience in a network environment
  • Knowledge of SD-WAN products and services (preferred)
  • Experience with Cisco Meraki, Cradlepoint, Digi, or other switch/routing technologies (a plus)

WHAT YOU'LL DO

  • Serve as the first point of escalation, providing high-level technical support via phone, email, and incident queues in line with SLAs/SLOs
  • Triage, manage, and resolve customer requests or incidents while documenting all cases in ServiceNow
  • Monitor network and hardware health using QoS systems and tools, coordinating with the NOC team to maintain service standards
  • Manage vendor and carrier expectations to ensure SLA/SLO compliance
  • Prioritize tasks effectively, work independently, and demonstrate adaptability with a strong willingness to learn and grow

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Taguig, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first. 

Make the most of our 100% virtual recruitment. Apply today

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