Level 1 Network Technician

5 days ago

Bonifacio Global Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱30,000 - ₱60,000 per year

IMMUNITY WITH A FULL STOMACH, STARTING DAY ONE Stay fueled with free lunch every day, plus HMO and medical coverage from Day 1

TECHNO-CODED PERKS – Enjoy these Benefits

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Work in Bonifacio Global City (Rotating Shift)

WHAT MAKES YOU A STRONG FIT

  • Solid networking knowledge, including OSI model, IP protocols, subnetting, and routing protocols (BGP, EIGRP, OSPF, TCP/IP)
  • Proficient in VLAN configuration and troubleshooting
  • Familiarity with monitoring and support tools such as Logic Monitor, ServiceNow, and VMware VeloCloud Edge/Orchestrator (preferred)
  • Strong ability to quickly assess customer issues, triage complex problems, and manage incidents/escalations

Additional Requirement

  • With CCNA and/or CCNP certification
  • 1–3 years of experience in a network environment
  • Knowledge of SD-WAN products and services (preferred)
  • Experience with Cisco Meraki, Cradlepoint, Digi, or other switch/routing technologies (a plus)

WHAT YOU'LL DO

  • Serve as the first point of escalation, providing high-level technical support via phone, email, and incident queues in line with SLAs/SLOs
  • Triage, manage, and resolve customer requests or incidents while documenting all cases in ServiceNow
  • Monitor network and hardware health using QoS systems and tools, coordinating with the NOC team to maintain service standards
  • Manage vendor and carrier expectations to ensure SLA/SLO compliance
  • Prioritize tasks effectively, work independently, and demonstrate adaptability with a strong willingness to learn and grow

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Taguig, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first. 

Make the most of our 100% virtual recruitment. Apply today

  • Level 1 IT Support Engineer

    5 days ago

    Bonifacio Global, Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱800,000 - ₱1,200,000 per year

    Join our team of dedicated professionals who are passionate about technology and committed to innovation.This role is your chance to build a strong technical foundation, collaborate with a dynamic team, and be the first line of defense in keeping our clients' IT systems running smoothly. YOU DESERVE THE BEST – Enjoy These PerksComprehensive Day 1 HMO with...

  • IT Technician

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Eagle Asia Towing Corp. Full time ₱300,000 - ₱600,000 per year

    Job Description: IT TechnicianThis role ensures smooth day-to-day IT operations, provides technical support to employees, and assists in implementing new technologies to enhance productivity and security.Key ResponsibilitiesTechnical SupportProvide first-level technical support to end-users (hardware, software, and network issues).Install, configure, and...

  • Level 2 Support Technician

    2 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱1,600,000 - ₱2,000,000 per year

    Salary: $1,600 - $2,000Working Schedule: Pacific Standard TimeEmployer: MSP company operating in Florida, USABenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Overview:The Level 2 Support Technician is responsible for resolving escalated...

  • Network Operations Center Technician

    1 week ago

    Manila, Philippines Telna Full time

    Network Operations Center Technician Telna Manila, National Capital Region, Philippines Telna is looking for a full-time Network Operations Center Technician to work onsite to monitor and maintain the organization's performance and availability of Telna Networks and systems. Responsibilities Network Monitoring: Monitor the network infrastructure to detect...

  • Level 1 IT Help Desk

    2 days ago

    Bonifacio Global, Metro Manila, Philippines GBSS Full time ₱900,000 - ₱1,200,000 per year

    About the RoleAre you passionate about helping people solve their tech challenges? As a Level 1 IT Help Desk based in our Melbourne office, you'll be the first point of contact for IT support, ensuring smooth day-to-day operations for our team. From troubleshooting issues to maintaining desktop systems, you'll play a key role in keeping everything running...

  • Platform Technician 1

    2 days ago

    Manila, National Capital Region, Philippines BlueVoyant Full time ₱800,000 - ₱1,200,000 per year

    Platform Technician ILocation: PhilippinesSchedule:Must be willing to potentially work on a shift schedule outlined below.The working and non-working days follow this pattern: 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off at 12 hours per day.  The specifics of scheduling may change based on business needs. Summary Job Description and...

  • Information Technology Support Technician

    4 weeks ago

    , Metro Manila, Philippines bid. Full time

    Get AI-powered advice on this job and more exclusive features. Join Our Team as an IT Support Technician! We are looking for a Level 1 IT Support Technician to join our team. In this role, you will work closely under the direction of Level 2/3 technicians and play an essential part in supporting day-to-day IT operations. From assisting with installations to...

  • Level 1 Technician

    2 weeks ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱42,000 - ₱63,000 per year

    Salary: $1,100 - $1,300Working Schedule: Monday through Friday, 9:00 AM 6:00 PM Central TimeEmployer: MSP company operating in Austin, TexasBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Internet AllowanceOverview:This role focuses on...

  • L3 IT Helpdesk Technician

    2 days ago

    Bonifacio Global, Metro Manila, Philippines Satellite Office Full time ₱250,000 - ₱500,000 per year

    L3 IT HELPDESK TECHNICIANWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN IT SERVICE DESK ANALYST?OUR VISIONTo be a successful house of iconic...

  • Network Engineer

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines YONDU INC. Full time ₱45,000 - ₱90,000 per year

    DUTIES AND RESPONSIBILITIES:Network Configuration & Maintenance Assist in configuring, maintaining, and supporting network devices such as switches, routers, firewalls, and wireless access points.Incident Troubleshooting & Support Provide Level 2 troubleshooting for network-related issues, including connectivity failures, degraded performance, and access...