ServiceNow Developer
2 days ago
Key responsibilities
- Design, develop, and configure ServiceNow applications and modules (Incident, Problem, Change, CMDB, Service Catalog, Knowledge).
- Implement workflows and automations using Flow Designer, Workflow Editor, and IntegrationHub.
- Develop server-side and client-side scripts using JavaScript and the Glide API (Business Rules, Script Includes, UI Actions, Client Scripts, Scheduled Jobs).
- Build and maintain Service Portal pages and widgets; optimize user experience and accessibility.
- Create and manage REST/SOAP integrations, handle authentication (OAuth, Basic, SAML) and error/pagination handling.
- Design and enforce ACLs and role-based access control to ensure least-privilege principles.
- Troubleshoot production issues, perform root cause analysis, and provide technical support and documentation.
- Maintain release artifacts, manage Update Sets or source-controlled deployment pipelines, and participate in change/release processes.
- Collaborate in agile ceremonies, estimate work, and deliver features on committed timelines.
Required skills and experience
- Proven hands-on experience as a ServiceNow Developer or similar role.
- Strong proficiency in JavaScript for server-side and client-side scripting.
- Solid understanding of ServiceNow platform concepts: CMDB, ITSM processes, scoped applications, update sets, ACLs.
- Experience with Flow Designer, IntegrationHub, and Service Portal development.
- Familiarity with REST/SOAP APIs, JSON/XML, and integration best practices.
- Knowledge of authentication methods: LDAP, SAML, OAuth.
- Ability to produce clear technical design documents and configuration documentation.
- Effective communication skills and ability to work with cross-functional teams.
Preferred qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD) or other relevant certifications (ITSM, ITOM, Security Operations).
- Experience with MID Server, Discovery, Orchestration, or Event Management.
- Familiarity with CI/CD practices and source control (Git) for ServiceNow.
- Experience with performance tuning and platform governance.
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