Customer Relations Manager
11 hours ago
About the role
As the Customer Relations Manager at Geely Motor Philippines Corporation, you will be responsible for leading a team of customer service professionals in delivering exceptional customer experiences. This full-time role is based in Makati City, Metro Manila and is integral to the company's ongoing commitment to customer satisfaction.
What you'll be doing
- Manage and oversee the day-to-day operations of the customer service team, ensuring efficient and effective handling of customer enquiries, complaints and feedback
- Develop and implement strategies to improve customer satisfaction and loyalty
- Analyse customer data and feedback to identify areas for improvement and implement corrective actions
- Foster a positive and collaborative team environment, providing coaching, mentoring and performance management to customer service representatives
- Liaise with other departments to ensure a seamless and integrated customer experience
- Monitor and report on key performance metrics, identifying trends and driving continuous improvement
- Ensure compliance with company policies, procedures and industry regulations
What we're looking for
- Significant experience (5+ years) in a customer service management role, preferably within the automotive or a related industry
- Proven track record of leading and motivating high-performing teams
- Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and stakeholders at all levels
- Strong analytical and problem-solving skills, with the ability to use data to drive decisions
- Proficient in using customer relationship management (CRM) systems and data analysis tools
- Knowledge of customer service best practices and a deep understanding of the customer journey
- Degree in Business, Marketing, or a related field preferred
What we offer
At Geely Motor Philippines Corporation, we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits include:
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits package
- Opportunities for career advancement and professional development
- Collaborative and innovative work culture
- Team-building and social activities
About us
Geely Motor Philippines Corporation is a leading automotive manufacturer and a trusted brand in the Philippine market. Committed to innovation and customer satisfaction, we strive to provide our customers with high-quality vehicles and exceptional service. Our mission is to become the preferred choice for automotive solutions in the Philippines, and we are constantly seeking talented individuals to join our growing team.
Apply now for this exciting opportunity to be part of the Geely Motor Philippines family
-
Customer Relations Manager
1 week ago
Makati City, National Capital Region, Philippines Leading Edge Executive Talent Search Inc. Full time ₱630,000 - ₱840,000 per yearJob SummaryWe are seeking an experienced CRM Manager to lead and oversee the Customer Relations Section under the After Sales Department. The role is responsible for ensuring excellent customer satisfaction, resolving dealer concerns, and implementing strategies to support business growth and brand image.Key ResponsibilitiesOperations & StrategyOversee and...
-
Customer Relations
1 week ago
Makati City, National Capital Region, Philippines Experience Abroad Full time ₱250,000 - ₱450,000 per yearCompany DescriptionExperience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in Florida, USA, and Manila, Philippines, we bring over 18 years of combined experience in guiding interns and trainees toward success in the USA and across the globe. Our mission is to create opportunities...
-
Customer Relations Manager
2 weeks ago
Marikina City, National Capital Region, Philippines Riverbanks Center Full time ₱1,200,000 - ₱2,400,000 per yearThe Customer Relations Manager is responsible for managing customer complaints and finding solutions to customer problems. He is also responsible in the organization's Safety & Security Management and is responsible in implementing customer service improvement strategies and promoting customer loyalty programs.Customer Relations Manager...
-
Customer Relation Management Officer
4 days ago
Makati City, National Capital Region, Philippines DTI-SBCorp Full timeQualifications:Bachelor's degree in Business Administration, Marketing, Communication, or any related field.At least 3 years of experience in customer service or administrative supportExcellent verbal and written communication skills.Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).Strong interpersonal skills and attention to...
-
Customer Relation Management Staff
4 days ago
Makati City, National Capital Region, Philippines DTI-SBCorp Full timeQualifications:Bachelor's degree in Business Administration, Marketing, Communication, or any related field.At least 1 year of experience in customer service or administrative support (fresh graduates may be considered).Excellent verbal and written communication skills.Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).Strong...
-
Customer Relations
2 weeks ago
Marikina City, National Capital Region, Philippines Riverbanks Center Full time ₱900,000 - ₱1,200,000 per yearThe Customer Relations & Security Manager is responsible for managing customer complaints and finding solutions to customer problems. He is also responsible in the organization's Safety & Security Management and is responsible in implementing customer service improvement strategies and promoting customer loyalty programs.Responsibilities:Building and...
-
Customer Relation
4 days ago
Marikina City, National Capital Region, Philippines Aspiree Inc. Full time ₱540,000 - ₱720,000 per yearThe Customer Relations & Security Manager is responsible for managing customer complaints and finding solutions to customer problems.KRA 1: Customer Relations ManagementSets customer satisfaction goals and monitors performance against them. Collects and reviews customer feedback through various platforms (e.g., email, calls, suggestion boxes).Collaborates...
-
Customer Relations Associate
2 weeks ago
Makati City, National Capital Region, Philippines Credit Corp Full time ₱900,000 - ₱1,200,000 per yearAll Work types Full-time (1)All Locations Manila (1) Manila - Makati City (1)All Categories Collections (1) Customer Service & Call Centre (1)Customer Relations Associate - Collection ServicesApply nowJob no:494998Work type:Full-timeLocation:Manila, Manila - Makati CityCategories:Collections, Customer Service & Call CentreBe part of our collections team and...
-
Account Manager
4 days ago
Makati City, National Capital Region, Philippines Axcess Public Relations, Inc. Full time ₱1,440,000 - ₱1,920,000 per yearAxcess Public Relations seeks a strategic and creative Public Relations Account Manager to lead client communications and drive impactful campaigns. This role involves managing day-to-day client relations , and creating compelling PR strategies.Responsibilities:Client Liaison: Serve as the point of contact for clients, facilitating communication and ensuring...
-
Customer Relations Associate
4 days ago
Makati City, National Capital Region, Philippines CreditCorp Full time ₱150,000 - ₱250,000 per yearBe part of our collections team and start a new career path with usShift | Day Shift Credit Corp Group stand out as exceptional debt collection agencies. With a robust team of over 1,900 professionals, we have offices located in Australia, the USA, New Zealand, and the Philippines. As an ASX200 company, we operate primarily through two business streams:...
