Customer Relations Manager

15 hours ago

Makati City, National Capital Region, Philippines Leading Edge Executive Talent Search Inc. Full time ₱630,000 - ₱840,000 per year

Job Summary

We are seeking an experienced CRM Manager to lead and oversee the Customer Relations Section under the After Sales Department. The role is responsible for ensuring excellent customer satisfaction, resolving dealer concerns, and implementing strategies to support business growth and brand image.

Key Responsibilities

Operations & Strategy

  • Oversee and manage daily customer relations operations, ensuring smooth dealer and customer interactions
  • Develop and execute customer relations strategies, programs, and initiatives to drive business growth and loyalty
  • Plan and manage the annual business plan, budget, and operational strategies

Customer Experience

  • Maintain at least 95% customer satisfaction in both Sales and Service (SSI and CSI)
  • Ensure 100% timely response to customer complaints within 24 hours, and 50% resolution of concerns within 30 days
  • Address customer complaints, investigate root causes, and provide effective resolutions

Team Leadership & Development

  • Lead, train, and coach the customer relations team and dealer customer relations officers to improve efficiency and effectiveness
  • Build processes, motivate team members, and foster a culture of continuous improvement

Performance & Reporting

  • Analyze distributor and dealer performance, create action plans, and implement improvement strategies
  • Align with international counterparts to ensure performance targets are achieved

Qualifications

Education & Experience

  • Bachelor's degree in Business Administration, Marketing, or related field
  • Proven experience in customer relations, customer service management, or related roles (automotive industry experience is an advantage)

Skills

  • Strong leadership, coaching, and team management skills
  • Excellent communication, problem-solving, and decision-making abilities
  • Strong analytical skills with the ability to develop data-driven strategies
  • Ability to handle multiple priorities and deliver results under pressure

What We Offer

  • Competitive salary package
  • Opportunities for professional growth and career development
  • Be part of a dynamic and innovative company

Work Location: On-site, Makati City

Job Type: Full-time

Pay: Php50, Php70,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Life insurance
  • Promotion to permanent employee

Work Location: In person

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