
Customer Relation
3 days ago
The Customer Relations & Security Manager is responsible for managing customer complaints and finding solutions to customer problems.
KRA 1: Customer Relations Management
- Sets customer satisfaction goals and monitors performance against them. Collects and reviews customer feedback through various platforms (e.g., email, calls, suggestion boxes).
- Collaborates with other departments to ensure timely response to customer complaints.
- Compiles and presents customer concerns and suggestions to management.
- Leads customer service projects, develops policies, and ensures staff understand service standards.
- Manages escalated customer service issues and ensures resources are in place for excellent service delivery.
KRA 2: Safety and Security
- Ensures safety of customers and staff within the premises at all times.
- Enforces compliance with safety and security regulations.
- Reports security concerns to management and handles emergency situations effectively.
- Prevents losses to property and life.
- Oversees operational protocols such as gate passes, work permits, and inspections related to tenant move-ins and move-outs.
KRA 3: Personnel Supervision and Training
- Upholds high ethical standards and leads by example.
- Supervises and evaluates staff performance based on defined targets (KRAs and KPIs).
- Provides coaching and training to improve service quality.
- Ensures adherence to company policies and procedures.
- Prepares work schedules, especially for weekend duty officers.
KRA 4: Customer Satisfaction
- Engages directly with customers, addressing inquiries and complaints.
- Investigates customer issues and ensures timely resolution.
- Coordinates with departments to resolve complaints within 24 hours.
- Aims to turn dissatisfied customers into loyal patrons through proactive service recovery.
Requirements:
- A Bachelor's degree in Business Administration or a related field.
- A minimum of 3 years' experience.
- Has BOSH or OSH Certification
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
- Preferably a resident of Marikina or nearby cities
Location: Marikina
Work set up- Monday - Saturday , Onsite
Interested applicants can send their CV here :
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Job Type: Full-time
Pay: Php45, Php60,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Life insurance
Application Question(s):
- Years of experience as a Security Manager?
- Are you willing to work 6x a week?
- Years of experience in People Management?
Experience:
- Customer Relations: 3 years (Required)
License/Certification:
- BOSCH/OSH (Required)
- BOSH / OSH (Preferred)
Location:
- Marikina (Required)
Work Location: In person
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