Customer Relation

2 days ago

Marikina City, National Capital Region, Philippines Aspiree Inc. Full time ₱540,000 - ₱720,000 per year

The Customer Relations & Security Manager is responsible for managing customer complaints and finding solutions to customer problems.

KRA 1: Customer Relations Management

  • Sets customer satisfaction goals and monitors performance against them. Collects and reviews customer feedback through various platforms (e.g., email, calls, suggestion boxes).
  • Collaborates with other departments to ensure timely response to customer complaints.
  • Compiles and presents customer concerns and suggestions to management.
  • Leads customer service projects, develops policies, and ensures staff understand service standards.
  • Manages escalated customer service issues and ensures resources are in place for excellent service delivery.

KRA 2: Safety and Security

  • Ensures safety of customers and staff within the premises at all times.
  • Enforces compliance with safety and security regulations.
  • Reports security concerns to management and handles emergency situations effectively.
  • Prevents losses to property and life.
  • Oversees operational protocols such as gate passes, work permits, and inspections related to tenant move-ins and move-outs.

KRA 3: Personnel Supervision and Training

  • Upholds high ethical standards and leads by example.
  • Supervises and evaluates staff performance based on defined targets (KRAs and KPIs).
  • Provides coaching and training to improve service quality.
  • Ensures adherence to company policies and procedures.
  • Prepares work schedules, especially for weekend duty officers.

KRA 4: Customer Satisfaction

  • Engages directly with customers, addressing inquiries and complaints.
  • Investigates customer issues and ensures timely resolution.
  • Coordinates with departments to resolve complaints within 24 hours.
  • Aims to turn dissatisfied customers into loyal patrons through proactive service recovery.

Requirements:

  • A Bachelor's degree in Business Administration or a related field.
  • A minimum of 3 years' experience.
  • Has BOSH or OSH Certification
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.
  • Preferably a resident of Marikina or nearby cities

Location: Marikina

Work set up- Monday - Saturday , Onsite

Interested applicants can send their CV here :

|

Job Type: Full-time

Pay: Php45, Php60,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Life insurance

Application Question(s):

  • Years of experience as a Security Manager?
  • Are you willing to work 6x a week?
  • Years of experience in People Management?

Experience:

  • Customer Relations: 3 years (Required)

License/Certification:

  • BOSCH/OSH (Required)
  • BOSH / OSH (Preferred)

Location:

  • Marikina (Required)

Work Location: In person

  • Customer Relations

    2 weeks ago

    Marikina City, National Capital Region, Philippines Riverbanks Center Full time ₱900,000 - ₱1,200,000 per year

    The Customer Relations & Security Manager is responsible for managing customer complaints and finding solutions to customer problems. He is also responsible in the organization's Safety & Security Management and is responsible in implementing customer service improvement strategies and promoting customer loyalty programs.Responsibilities:Building and...

  • Customer Relations Manager

    1 week ago

    Marikina City, National Capital Region, Philippines Riverbanks Center Full time ₱1,200,000 - ₱2,400,000 per year

    The Customer Relations Manager is responsible for managing customer complaints and finding solutions to customer problems. He is also responsible in the organization's Safety & Security Management and is responsible in implementing customer service improvement strategies and promoting customer loyalty programs.Customer Relations Manager...

  • Customer Relations

    7 days ago

    Makati City, National Capital Region, Philippines Experience Abroad Full time ₱250,000 - ₱450,000 per year

    Company DescriptionExperience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in Florida, USA, and Manila, Philippines, we bring over 18 years of combined experience in guiding interns and trainees toward success in the USA and across the globe. Our mission is to create opportunities...

  • Security / Safety Manager & Customer Relation - from Malls with BOSH / OSH

    1 day ago

    Marikina City, National Capital Region, Philippines Aspiree Inc. Full time

    The Customer Relations & Security Manager is responsible for managing customer complaints and finding solutions to customer problems.KRA 1: Customer Relations ManagementSets customer satisfaction goals and monitors performance against them. Collects and reviews customer feedback through various platforms (e.g., email, calls, suggestion boxes).Collaborates...

  • Customer Relations Manager

    7 days ago

    Makati City, National Capital Region, Philippines Leading Edge Executive Talent Search Inc. Full time ₱630,000 - ₱840,000 per year

    Job SummaryWe are seeking an experienced CRM Manager to lead and oversee the Customer Relations Section under the After Sales Department. The role is responsible for ensuring excellent customer satisfaction, resolving dealer concerns, and implementing strategies to support business growth and brand image.Key ResponsibilitiesOperations & StrategyOversee and...

  • Customer Relations Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Fagokho Corp. Full time ₱300,000 - ₱600,000 per year

    Job Summary:The Customer Relations Officer under the Marketing Department at Ramen Nagi Philippines is responsible for managing customer interactions to strengthen brand loyalty and enhance the overall guest experience. This role involves handling customer inquiries and feedback across various channels, ensuring timely resolution of concerns, and promoting a...

  • Customer Relations Associate

    1 week ago

    Makati City, National Capital Region, Philippines Credit Corp Full time ₱900,000 - ₱1,200,000 per year

    All Work types Full-time (1)All Locations Manila (1) Manila - Makati City (1)All Categories Collections (1) Customer Service & Call Centre (1)Customer Relations Associate - Collection ServicesApply nowJob no:494998Work type:Full-timeLocation:Manila, Manila - Makati CityCategories:Collections, Customer Service & Call CentreBe part of our collections team and...

  • Customer Relations Associate

    7 days ago

    Quezon City, National Capital Region, Philippines Megaworld Global Estate Inc. Full time ₱250,000 - ₱375,000 per year

    Holds a Bachelor's Degree in any business-related courseDemonstrates excellent verbal and written communication skillsHas strong interpersonal and problem-solving abilitiesMaintains a customer-oriented mindset and stays calm under pressureProficient in Microsoft Office, Google Workspace, and Canva

  • Customer Relations Associate

    2 days ago

    Makati City, National Capital Region, Philippines CreditCorp Full time ₱150,000 - ₱250,000 per year

    Be part of our collections team and start a new career path with usShift | Day Shift Credit Corp Group stand out as exceptional debt collection agencies. With a robust team of over 1,900 professionals, we have offices located in Australia, the USA, New Zealand, and the Philippines. As an ASX200 company, we operate primarily through two business streams:...

  • Customer Relations Associate

    2 days ago

    Makati City, National Capital Region, Philippines CreditCorp Full time ₱80,000 - ₱120,000 per year

    Be part of our collections team and start a new career at the next half of the year. Join us in SeptemberCredit Corp Group is not your average Debt Collection agency. We are an ASX200 company, with 2 main business streams: debt purchase and consumer lending productively operating across different branches in Australia, New Zealand, USA and Philippines. Our...