Customer Relation Management Officer

5 days ago

Makati City, National Capital Region, Philippines DTI-SBCorp Full time

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, Communication, or any related field.
  • At least 3 years of experience in customer service or administrative support
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
  • Strong interpersonal skills and attention to detail.
  • Ability to multitask and work effectively under minimal supervision.

Duties:

a. Implement client management controls and take reasonable steps to ensure that clients' requests/complaints are handled efficiently;

b. Correct causes of complaints at least cost to SB Corp.;

c. Identify and remedy any recurring or systemic problems through analysis of complaints/requests data and causes for complaints/requests;

d. Implement and monitor the guidelines and procedures in client complaints handling provided in SB Corp's Consumer Protection Program Manual;

e. Identify weaknesses in client service procedures or processes and coordinate management of the same with concerned groups/units;

f. Assist in the management the RISE UP help desk/center (Call Center);

g. Prepare reports on the status of complaints received/ filed with regulatory agencies & corresponding actions undertaken, including the status of consumer protection program;

h. Propose policy and program enhancement on consumer relations and protection.

i. Perform other related functions that may be assigned from time to time.

Job Type: Full-time

Pay: Php25, Php30,531.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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