Customer Relation Management Officer
4 days ago
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communication, or any related field.
- At least 3 years of experience in customer service or administrative support
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
- Strong interpersonal skills and attention to detail.
- Ability to multitask and work effectively under minimal supervision.
Duties:
a. Implement client management controls and take reasonable steps to ensure that clients' requests/complaints are handled efficiently;
b. Correct causes of complaints at least cost to SB Corp.;
c. Identify and remedy any recurring or systemic problems through analysis of complaints/requests data and causes for complaints/requests;
d. Implement and monitor the guidelines and procedures in client complaints handling provided in SB Corp's Consumer Protection Program Manual;
e. Identify weaknesses in client service procedures or processes and coordinate management of the same with concerned groups/units;
f. Assist in the management the RISE UP help desk/center (Call Center);
g. Prepare reports on the status of complaints received/ filed with regulatory agencies & corresponding actions undertaken, including the status of consumer protection program;
h. Propose policy and program enhancement on consumer relations and protection.
i. Perform other related functions that may be assigned from time to time.
Job Type: Full-time
Pay: Php25, Php30,531.00 per month
Benefits:
- Company Christmas gift
- Company events
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
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