Customer Relations Manager
1 week ago
The Customer Relations Manager is responsible for managing customer complaints and finding solutions to customer problems. He is also responsible in the organization's Safety & Security Management and is responsible in implementing customer service improvement strategies and promoting customer loyalty programs.
Customer Relations Manager Responsibilities:
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
Customer Relations Manager Requirements:
- A Bachelor's degree in Business Administration or a related field.
- A minimum of 3 years' experience.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
Job Type: Full-time
Benefits:
- Company events
- Flexible schedule
- Health insurance
- On-site parking
- Promotion to permanent employee
Work Location: In person
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