Customer Service Associate

5 days ago

Tarlac City, Central Luzon, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

As a Customer Service Associate for our Wireless & Mobile Communications account in Tarlac, you'll assist with billing inquiries, payment arrangements, troubleshooting, account suspensions, and equipment upgrades.

What you'll bring to the table:

  • Handle customer requests professionally and sympathetically
  • Exceed client and company performance expectations
  • Maintain customer account information and records
  • Participate actively on a team working together to solve customer issues
  • Interact with client departments when escalations are required
  • Ability to handle stress, show empathy and not take difficult customers personally
  • Ability to work in a team environment accepting responsibility for decisions and how results may impact team

We're looking for someone with:

  • High School Diploma or equivalent is required
  • Customer Service background
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
  • Must be self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material
  • Strong multi-tasking ability

The good stuff coming your way

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + Dependent
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.

  • Japanese Bilingual Customer Service Agent

    5 days ago

    Tarlac City, Central Luzon, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

    As a Project-Based Japanese Bilingual Customer Service Associate for our Online Shopping & E-Commerce account in Tarlac, you'll be handling order-related inquiries. You'll assist customers with return or refund issues, guide them through the process of returning items, and help them change or cancel their orders as needed. Your support will ensure a seamless...

  • Customer Service Clerk

    3 days ago

    Tarlac City, Central Luzon, Philippines The SM Store (SM Mart Inc.) Full time ₱15,000 - ₱30,000 per year

    Job Function: Responsible in maintaining appropriate service levels in the assigned Customer Service areas and ensure smooth execution of assignments.Responsibilities:Monitor Gift Bags/Gift Wrapping SuppliesManage the InventoryPrepare Item/s for Pull-OutMaintain and Upkeep of Customer Service (CS) AreaQualifications:At least Senior High School...

  • Customer Service Representative

    5 days ago

    Tarlac City, Central Luzon, Philippines Intelegencia Full time ₱216,000 per year

    Step Into the World of E-Commerce and B2B SupportWe're looking for a Customer Service Representative to support a dynamic U.S.-based e-commerce account. This project-based role is ideal for someone who thrives in a fast-paced, tech-driven environment and takes pride in delivering exceptional customer service.You'll be working closely with both B2B and retail...

  • Customer Service Associate

    4 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱15,000 - ₱30,000 per year

    As a Customer Service Associate for our Personal & Business Banking account, you'll connect with small business owners to support their goals, provide personalized lending solutions, guide them through successful loan applications, and champion inclusive financial access. You'll contribute to a seamless, empowering, and reliable banking experience.What...

  • Field Sales Associate

    4 days ago

    Tarlac City, Central Luzon, Philippines Asticom Technology Inc Full time ₱150,000 - ₱200,000 per year

    Job Summary:The Field Sales Associate is responsible for promoting and selling the company's products or services directly to customers in assigned territories. This role involves building and maintaining strong client relationships, achieving sales targets, and providing excellent customer service. The ideal candidate is outgoing, persuasive, and motivated...

  • CSR - Customer Service Representative

    4 days ago

    Tarlac City, Central Luzon, Philippines Intelegencia Full time ₱149,999 - ₱179,999 per year

    Are you ready to represent one of the most respected brands in the financial industry? We're looking for motivated individuals who are passionate about delivering exceptional service and thrive in fast-paced, customer-focused environments.Your Role: What You'll DoAs a Customer Support Representative, you'll be the frontline of our customer experience,...

  • Associate Manager

    13 hours ago

    Tarlac City, Central Luzon, Philippines Sutherland Full time ₱250,000 - ₱500,000 per year

    Company Description Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager – Workforce Analytics (RTA).We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job...

  • Group Leader – Customer Service

    12 hours ago

    Tarlac City, Central Luzon, Philippines Intelegencia Full time ₱480,000 - ₱540,000 per year

    We're Hiring: Group Leader – Customer Service (Financial Account)We're looking for an experiencedGroup Leaderto oversee our multi-channel customer service teams and help drive outstanding performance. If you have strong leadership skills, a passion for client management, and a proven track record in BPO operations, we want to meet you.Location:Tarlac...

  • Relationship Associate

    3 days ago

    Tarlac City, Central Luzon, Philippines Metropolitan Bank & Trust Company Full time ₱240,000 - ₱360,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Customer Service Representative No Experience Required

    3 days ago

    Tarlac City, Central Luzon, Philippines GDV BUSINESS SERVICES CO. Full time ₱27,000 - ₱259,200 per year

    Now Hiring: Customer Service RepresentativeLocation: Balibago Angeles CityStart Date: December 8, 2025Account: FinancialSalary: Up to Php 27,000 per monthSutherland is looking for motivated and customer-focused individuals to join our growing team as Customer Service Representatives. This is a great opportunity for Newbies and Career shifters No experience...