Customer Services Representative

3 days ago

Tarlac City, Central Luzon, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱250,000 - ₱500,000 per year

About the role

As a Customer Services Representative (Healthcare Seasonal Account) with YWA HUMAN RESOURCE CORPORATION', you will play a vital role in providing exceptional customer service to our clients in the healthcare industry. This is a full-time position based in Tarlac, Central Luzon, where you will be responsible for handling inbound customer enquiries and resolving customer issues in a timely and efficient manner.

What you'll be doing

  • Answering and responding to customer calls and emails in a professional and courteous manner
  • Providing accurate information to customers about products, services, and policies
  • Resolving customer issues and complaints by identifying root causes and implementing appropriate solutions
  • Maintaining detailed records of customer interactions and ensuring accurate documentation
  • Collaborating with cross-functional teams to ensure a seamless customer experience
  • Adhering to company policies, procedures, and regulatory requirements
  • Actively participating in training and development activities to enhance your skills and knowledge

What we're looking for

  • At least 1 year of experience in a customer service or call centre role, preferably in the healthcare industry
  • Excellent communication and interpersonal skills, with the ability to listen actively and respond empathetically
  • Strong problem-solving and critical thinking skills, with the ability to think on your feet and make sound decisions
  • Proficiency in using customer relationship management (CRM) systems and other relevant software
  • A passion for providing exceptional customer service and a genuine interest in the healthcare industry
  • Fluency in English and the local language (Tagalog)

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are committed to creating an inclusive and supportive work environment where our employees can thrive. We offer a competitive salary, comprehensive benefits package, and opportunities for career development and growth. Additionally, we provide ongoing training and development programs to help our employees expand their skills and knowledge. Join our team and be a part of a dynamic and inspiring workplace.

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of human resource solutions in the Philippines. We partner with organisations across various industries to help them attract, develop, and retain top talent. Our mission is to empower businesses and individuals to reach their full potential through innovative HR strategies and solutions. With a focus on excellence, integrity, and innovation, we strive to be the trusted partner of choice for our clients and employees.

Apply now to join our team as a Customer Services Representative (Healthcare Seasonal Account)

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