Customer Service Associate

4 days ago

Angeles City, Central Luzon, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

As a Customer Service Associate for our Healthcare Billing & Collections account, you'll handle follow-ups on accounts receivable, process reimbursements, apply cash and denial postings, and manage third-party account collections to keep everything on track.

What you'll bring to the table:

  • Conduct follow-up procedures for accounts receivable and collections
  • Manage reimbursement processes for assigned third-party accounts
  • Apply cash and denial postings to the correct accounts
  • Perform other tasks as assigned by supervisors

Key strengths for this role:

  • High School (Old Curriculum) or Senior High School graduate
  • At least 10 months of BPO experience
  • Healthcare background preferred but not required
  • Willing to be part of a pioneer line of business (LOB)

The good stuff coming your way

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

·       Paid training

·       Paid time off

·       Vision, dental, and health benefits

·       HMO + Dependent

·       Flexible scheduling based on program needs

·       Performance incentives on selected programs

·       World-class virtual support

·       Career development & advancement opportunities

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