Associate Manager

2 days ago

Tarlac City, Central Luzon, Philippines Sutherland Full time ₱250,000 - ₱500,000 per year
Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager – Workforce Analytics (RTA).

We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description

Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager – Workforce Analytics (RTA). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Associate Managers in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level Extend support: Make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering Consultants . Coordinate offline activities. Prepare EOD performance analysis reports Strengthen relationships: Follow up and ensures callouts on non-adherence are cor

Qualifications

Our most successful candidates will have: - At least two years of work experience as an RTA - Good knowledge of MS-Excel - Good understanding of call center KPIs: AHT, Service Level - Good verbal and written communication skills - Knowledge of Call Center application such as CMS Avaya Supervisor/ eWFM /IEX is good to have, but not required - High School Diploma/GED (±11 years) - Flexibility to work in a 24/7 environment, including but not limiting to GY shifts, weekends, holidays and overtime as necessary - People management skills and experience - Demonstrated leadership skills., be able to take the lead in making improvements and resolving issues - Ability to be pro-active in developing trust and professional rapport with employees and team members., work as a team-player and a team leader - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives

Additional Information

Minimum Eligibility Requirements for Current Sutherland Employees for India Geo:

  • Senior Associate/ Engineer/ Junior Software Engineer/ Junior Analyst / Lead / Senior Engineer/ Software Engineer/ Analyst with minimum of 12 months of tenure in current level at the time of application can apply. 
  • Senior Associate/ Engineer/ Junior Software Engineer/ Junior Analyst with annual performance rating - "Exceeds Most" (Overall rating from 3.5 to 4.49) or above in the last performance cycle can apply.
  • Lead/ Senior Engineer/ Software Engineer/ Analyst with annual performance rating - "Meet All" (Overall rating from 2.5 to 3.49) or above in the last performance cycle can apply.
  • This position is open to employees across any process/function.
  • Selected employee needs to be released within 30 days from the date of announcement or agreed date as confirmed by the hiring program, whichever falls later.

  • Associate Project Manager

    6 days ago

    Tarlac City, Central Luzon, Philippines WRLD Capital Holdings Inc. Full time ₱600,000 - ₱800,000 per year

    Job Summary: The Associate Project Manager executes assigned house construction and land-development projects from pre-start to turnover under the guidance of the Project Manager. Prepares schedules and budget projections; coordinates manpower, materials, and subcontractors; and enforces site safety, quality, and legal compliance. Directly supervises site...

  • Field Sales Associate

    6 days ago

    Tarlac City, Central Luzon, Philippines Asticom Technology Inc Full time ₱150,000 - ₱200,000 per year

    Job Summary:The Field Sales Associate is responsible for promoting and selling the company's products or services directly to customers in assigned territories. This role involves building and maintaining strong client relationships, achieving sales targets, and providing excellent customer service. The ideal candidate is outgoing, persuasive, and motivated...

  • marketing and admin associate

    6 days ago

    Tarlac City, Central Luzon, Philippines KKK TURBO FUEL CORP. Full time ₱250,000 - ₱450,000 per year

    Bachelor's Degree in Marketing, Business Administration, Communications or any related field. (1-2 years experience in Marketing or Admin support)Wide knowledge of digital marketing tools, basis graphic design and content creation.Manage social media platforms and ensure brand consistency.Conduct market research to identify trends, customer needs, and...

  • Sales and Marketing Associate

    6 days ago

    Tarlac City, Central Luzon, Philippines The Figtree Properties OPC Full time ₱150,000 - ₱250,000 per year

    Job QualificationsBachelor's degree holder in Marketing Management and other related marketing and business course.Strong communication and persuasive skills.Proven experience in sales or customer service.Job ResponsibilitiesSupport and collaborates with Sales and Marketing departments.Assist in achieving targets for sales and marketing.Represent the company...

  • Associate Sales Director

    6 days ago

    Tarlac City, Central Luzon, Philippines AMAIA LAND CORP Full time ₱1,200,000 - ₱3,600,000 per year

    Role·       Recruit, train, and motivate sales teams·       Provide overall direction of the team.·       Create and implement strategies to hit the pipeline.·       Ensure the team's quality of accounts.·       Deliver sales targets·       Project/Brand ambassadors/experts.·       Assist the sales team in the...

  • Sales and Marketing Associate

    6 days ago

    Tarlac City, Central Luzon, Philippines THE FIGTREE PROPERTIES, OPC Full time ₱204,000 - ₱240,000 per year

    Job QualificationsBachelor's degree holder in Marketing Management and other related marketing and business course.Strong communication and persuasive skills.Proven experience in sales or customer service.Job ResponsibilitiesDrives sales and revenue targetsActively engages with customers and promoting our productsEnsures persuasiveness by highlighting the...

  • IT Associate

    4 days ago

    Angeles City, Central Luzon, Philippines YMCA of Metropolitan Los Angeles Full time $22 - $27

    Job Details Job Location:    LOS ANGELES, CA Position Type:    Full Time Salary Range:    $ $27.00 Hourly Travel Percentage:    Up to 25% Job Shift:    Day Job Category:    Information Technology DescriptionThe Information Technology Associate supports the IT Team's daily operations, project management, financial tracking, and...

  • E-Commerce and Customer Support Associate

    4 days ago

    Tarlac City, Central Luzon, Philippines 1st Megasaver Full time ₱250,000 - ₱500,000 per year

    BACKGROUND REQUIREMENTS● Bachelor's degree in Business, Marketing, Communication, or any related course● Experience in Customer Service or E-Commerce is an advantage● Knowledge of digital marketing, social media management, or online sales operations is an advantage● Familiarity with CRM tools, order management systems, or online marketplaces (e.g.,...

  • Sales Supervisor

    6 days ago

    Tarlac City, Central Luzon, Philippines 5TH RAY CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    Direct and oversee an organization's sales policies, objectives, and initiatives. Set short- and long-term sales strategies and evaluate the effectiveness of current sales programs. Recommend product or service enhancements to improve customer satisfaction and sales potential.Determines annual unit and gross-profit plans by implementing marketing strategies,...

  • Lead Associate

    6 days ago

    Angeles City, Central Luzon, Philippines MontPac Full time ₱350,000 - ₱750,000 per year

    Job summary:QualificationsCandidate must possess at least Bachelor's / College Degree in AccountancyCPA license is an advantageAt least 3 years' cumulative experience in general / transactional accountingExperience in any cloud-based accounting system is an advantageGood understanding of business and risk management issuesGood working knowledge of Microsoft...