Customer Service Representative

2 weeks ago

Tarlac City, Central Luzon, Philippines Sutherland Full time ₱180,000 - ₱360,000 per year

As a Customer Service Associate for our Online Shopping & E-Commerce account in Tarlac, and you'll be handling order-related inquiries. You'll assist customers with return or refund issues, guide them through the process of returning items, and help them change or cancel their orders as needed. Your support will ensure a seamless shopping experience for our customers, enhancing their trust in our services.

What you'll bring to the table:

  • Maintain strong operational knowledge of products and services, prices, marketing, and promotional events;
  • Provide clear and professional answers to various questions regarding customers' order issues;
  • Meet all productivity and quality requirements and guidelines;
  • Model and work by the company's core values; and
  • Achieve and maintain required metrics and goals

You'll be a great match if you have:

  • Finished at least 2 years in college (or High School Graduate + relevant work experience)
  • Excellent English written and verbal communication skills
  • Working knowledge of computers
  • Good customer service and problem-solving skills

The good stuff coming your way:

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + Dependent
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities

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