Customer Service Representative

2 weeks ago

Tarlac City, Central Luzon, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

We are seeking a proactive and customer-focused Customer Service Representative to join our dynamic team in Tarlac. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients in the wireless and mobile communications industry. With a strong focus on delivering high-quality service, you will work closely with customers to resolve inquiries, process transactions, and ensure a positive customer experience.

What you'll be doing

  1. Answering inbound calls from customers and responding to their inquiries and concerns
  2. Assisting customers with product and service information, troubleshooting, and problem resolution
  3. Accurately documenting customer interactions and maintaining detailed records
  4. Identifying opportunities to cross-sell and upsell products and services to customers
  5. Escalating complex issues to the appropriate team or supervisor as needed
  6. Adhering to company policies, procedures, and service-level agreements
  7. Continuously looking for ways to improve the customer experience and enhance operational efficiency

What we're looking for

  1. Finished at least 2 years in college (or High School Graduate + relevant work experience)
  2. Strong communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner
  3. Excellent problem-solving and critical thinking skills, with the ability to quickly identify and resolve customer issues
  4. Familiarity with computer systems
  5. Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment
  6. A commitment to providing exceptional customer service and a genuine desire to help others

What we offer

At Sutherland, we are committed to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Opportunities for career development and advancement
  3. Flexible work arrangements and work-life balance initiatives
  4. Ongoing training and skills development programs
  5. A vibrant and inclusive company culture

Join our team and be part of a company that values its employees and is dedicated to delivering the best possible customer experience.

  • Customer Service Representative

    4 days ago

    Tarlac City, Central Luzon, Philippines GDV BUSINESS SERVICES CO. Full time ₱180,000 - ₱324,000 per year

    Earn up to PHP 27,000 Hiring Customer Service Representatives — Onsite in Clark PampangaVirtual Hiring Process | Interview via Phone Call Only | No Experience NeededStart your career with us and enjoy exciting opportunities as a Customer Service Representative. We offer competitive pay, excellent benefits, and a supportive work environment where you can...

  • Customer Service Representative

    2 weeks ago

    Tarlac City, Central Luzon, Philippines Brandlink PH Full time ₱150,000 - ₱250,000 per year

    Job Description: We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will be responsible for handling voice calls, chats, and/or emails to assist customers with their inquiries, concerns, and transactions.Key Responsibilities:Respond to customer inquiries via phone, chat, or...

  • Customer Service Representative

    4 weeks ago

    Tarlac City, Central Luzon, Philippines DigiDesk Full time

    We are hiring Customer Service Representatives to join the growing team of one of our valued call center clients based in Tarlac City. This role offers a chance to work on established accounts, providing front-line support to customers in need of assistance.If you're looking to start or grow your career in the BPO industry, this is your chance to build a...

  • Customer Service Representative

    2 weeks ago

    Tarlac City, Central Luzon, Philippines AUMTREND PH INC Full time ₱144,000 - ₱240,000 per year

    Job Responsibilities:Interact with customers to solve issues and questions about products, services, and policiesMaintain a positive and friendly tone with customers at all timesRecruit potential customers by recommending goods or services and demonstrating how they benefit the customer personallyEstablish new customer accounts and record account...

  • Customer Service Representative

    2 weeks ago

    Tarlac City, Central Luzon, Philippines Sutherland Full time ₱180,000 - ₱360,000 per year

    As a Customer Service Associate for our Online Shopping & E-Commerce account in Tarlac, and you'll be handling order-related inquiries. You'll assist customers with return or refund issues, guide them through the process of returning items, and help them change or cancel their orders as needed. Your support will ensure a seamless shopping experience for our...

  • Customer Service Representative

    2 weeks ago

    Tarlac City, Central Luzon, Philippines AUMTREND PH INC Full time ₱240,000 - ₱360,000 per year

    Responsibilities:Handle inbound and/or outbound calls to assist customers with inquiries, requests, and concerns.Provide accurate product, service, or account information in a professional and courteous manner.Resolve customer issues efficiently while ensuring customer satisfaction.Document call details, actions taken, and resolutions in the system.Follow...

  • Wave 2-Customer Service Representative

    4 days ago

    Tarlac City, Central Luzon, Philippines Eugel Dental and Wellness Center OPC Full time ₱216,000 - ₱324,000 per year

    NO EXPERIENCE? NO PROBLEMFresh Graduates Encouraged to ApplyNow Hiring: Customer Service RepresentativesEarn up to ₱27,000/month plus incentives & benefitsStart Date: August 2025100% Virtual Hiring Process – Apply from anywhereWhat We Offer:Hassle-free 1-day application processNo final interview – faster hiringComprehensive benefits (HMO + Life...

  • Customer Service Representative

    2 weeks ago

    Angeles City, Central Luzon, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱18,000 - ₱27,000 per year

    Customer Service RepresentativeVIRTUAL PROCESSLocation: SM CLARK PampoangaStart Date: Aug 25, 2025Salary: Php 18,000 up to 27,000Job Description:As a Customer Service Representative, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring their experience with our brand is positive. This is a...

  • Customer Service Representative

    1 week ago

    Angeles City, Central Luzon, Philippines STACKph EOR Full time ₱240,000 - ₱324,000 per year

    NOW HIRING: Customer Service Representative (Telco Account)Virtual Process Only | No Onsite RequirementSalary Offer: Up to PHP 27,000We are urgently hiring Customer Service Representatives for a Telco Account.No need to attend onsite interviews or report to the office — everything is done virtually.What We Offer:Salary package up to PHP 27,000No final...

  • Customer Service Representative

    10 hours ago

    Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time ₱150,000 - ₱250,000 per year

    MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.At MVP, we foster a culture of professionalism, innovation, and...