Help Desk Support Specialist

2 weeks ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

Job Title: Customer Service Representative

Job Overview

We are seeking a skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeding their expectations.

About the Role

This role is ideal for individuals who possess excellent communication and problem-solving skills, with a strong ability to work independently and as part of a team. You will be required to interpret and validate client needs, take appropriate action to resolve issues, capture accurate data, and effectively communicate with clients and contractors.

Responsibilities
  • Provide exceptional customer service to clients
  • Interpret and validate client needs
  • Action an appropriate service response to resolve issues
  • Capture accurate data and information
  • Effectively communicate with clients and contractors
  • Ensure internal and external service standards are met
  • Track and close outstanding jobs within agreed KPIs
  • Participate in system and staff development
Requirements
  • Fresh graduates or with 2 years customer service experience
  • Excellent verbal and written communication skills (phone and email)
  • Proficiency in problem-solving
  • Possesses excellent people skills
  • Basic Knowledge with Microsoft Office Suite
  • Experience in working in a customer service role is a plus
  • Able to prioritize, multitask, and efficiently manage time
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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