Help Desk Professional

18 hours ago

Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱240,000 - ₱380,000

**Job Title:** Technical Support Specialist

Job Description:

As a technical support specialist, you will play a pivotal role in ensuring seamless IT operations for healthcare clients.

This role requires a strong attention to detail, excellent documentation and organizational skills, and effective verbal and written communication skills.

The position is remote, offering flexibility and the opportunity to work from home.

Key Responsibilities:
  • Act as the initial point of contact for healthcare users seeking technical support.
  • Receive, review, and log all incoming support requests via phone, email, or internal systems.
  • Create clear, detailed, and accurate support tickets in the system, capturing all relevant information to aid timely resolution.
  • Ensure all tickets are created and submitted within defined Service Level Agreement (SLA) timelines.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Route tickets efficiently to the appropriate Level 2 or specialized support teams.
Required Skills & Qualifications:
  • Prior experience in a healthcare environment providing IT helpdesk or customer support services.
  • Strong attention to detail with exceptional documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology is highly preferred.

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