Phone Receptionist/Front Desk Support Specialist
2 days ago
We are seeking a dedicated and professional Phone Receptionist/Front Desk Support to be the first point of contact for our clients. This individual will provide exceptional customer service with a warm, professional presence via telephone.
Key Responsibilities- Answer incoming front desk phone calls promptly and professionally
- Identify caller needs and route them to the appropriate department or team member
- Provide general information about services and processes when applicable
- Maintain accurate call logs and messages
- Follow call-handling protocols and update internal directories as needed
- Work closely with internal teams to understand current priorities and workflows
- Prior experience in a receptionist, call center, or customer service role (at least three years)
- Excellent verbal communication and listening skills
- Strong interpersonal skills with a pleasant, professional phone manner
- Ability to quickly understand and navigate company structure and team functions
- Tech-savvy and comfortable with VoIP systems, call management software, and basic CRM tools
- Previous experience supporting North American teams or clients
- Background in administrative support or executive assistance is a plus
We are a fast-growing team that values professionalism, positivity, and people-first support. We respect your time, value your contributions, and encourage growth. If you're looking for a virtual front desk opportunity that makes a real impact, we'd love to hear from you
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