Help Desk Support Specialist

3 days ago


Iloilo City, Western Visayas, Philippines beBeeCustomerSupport Full time ₱2,700,000 - ₱4,500,000

As a Customer Service Representative, you will be responsible for delivering exceptional user experiences through our scalable and secure digital solutions.

Key Responsibilities:

  • Respond to customer inquiries across multiple channels (chat, email, ticketing tools)
  • Troubleshoot and resolve technical or account-related issues
  • Use translation tools effectively to support non-English speaking users
  • Provide clear instructions and solutions in a friendly, patient, and professional manner
  • Escalate complex issues to the appropriate technical teams when needed
  • Accurately log customer interactions and feedback for quality and improvement
  • Collaborate with teammates across time zones to maintain seamless 24/7 support

Requirements:

  • At least 1 year of experience in customer or technical support (remote or on-site)
  • Fluent in English (written and verbal); additional languages are a plus
  • Willing and available to work in rotating shifts
  • Confident using and switching between support systems and translation functionalities
  • Strong problem-solving skills and a calm approach under pressure
  • Reliable internet connection and a distraction-free work environment


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