Help Desk Technician

1 day ago

Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱50,000 - ₱80,000
Job Title:

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have excellent communication skills and experience in troubleshooting technical issues.

Job Description:

The Technical Support Specialist will be responsible for providing technical assistance to clients via phone, email, or instant messaging. They will troubleshoot and resolve technical issues related to multiple systems, log tickets with clear documentation, and maintain a high level of customer satisfaction.

  • Provide technical support to clients via phone, email, or instant messaging.
  • Troubleshoot and resolve technical issues related to multiple systems.
  • Log tickets with clear documentation of all actions performed.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
Required Skills and Qualifications:

To be successful in this role, the Technical Support Specialist must have:

  • Excellent written and oral communication skills.
  • Experience working in a shared service environment.
  • Comprehensive knowledge of Mac OS and Windows.
  • Efficiency in utilizing general office applications (MS office applications) and communication tools (Email Clients, Corporate Instant Messaging).
Benefits:

This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization. As a Technical Support Specialist, you will have the chance to develop your skills and expertise while making a meaningful impact on our customers' experiences.

Others:

We offer a competitive salary and benefits package, including opportunities for professional growth and development. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply for this position.

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