Customer Service Professional
1 month ago
Overview
Neksjob is seeking a skilled Customer Service Professional to join our team in Iloilo. As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.
About the Role
The ideal candidate will have at least 1 year of BPO experience and possess excellent communication and interaction skills. You will be working on site in Iloilo and will be responsible for responding to incoming calls from customers, answering questions and inquiries, troubleshooting problems, and providing information and handling complaints regarding our products or services.
Key Responsibilities
- Responding to incoming calls from customers and resolving their queries in a timely and professional manner.
- Providing accurate and helpful information to customers regarding our products or services.
- Troubleshooting problems and resolving issues in a fair and efficient manner.
- Handling customer complaints and escalating complex issues as necessary.
Requirements
- HS graduate (old curriculum) or SHS graduate (new curriculum)
- At least 1 year of BPO experience
- Excellent English communication and interaction skills
- Ability to work on site in Iloilo
- Knowledge of customer service principles and practices
What We Offer
- A competitive salary of up to PHP 21,000 per month.
- An exciting performance bonus and account-specific allowance scheme.
- Career advancement opportunities within the company.
- Promotion to higher roles based on performance.
- Comprehensive healthcare benefits for employees and their families.
Why Join Us?
Neksjob offers a dynamic and supportive work environment that fosters growth and development. Our team members are passionate about delivering exceptional customer service and making a positive impact on our clients' businesses. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.
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