Customer Service Ambassador
5 days ago
XtendOps Philippines is a leading provider of innovative solutions, and we are seeking a skilled Customer Service Ambassador to join our team.
Estimated SalaryPHP 30,000 - 40,000 per month, depending on experience.
Job DescriptionWe are looking for a highly motivated and enthusiastic individual to provide exceptional customer service and support as our Frontline Support Representative / Customer Service Representative (CSR). As a CSR, you will be the first point of contact for our customers, providing outstanding service and ensuring their satisfaction.
Your primary responsibilities will include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Providing accurate information about our products and services.
- Resolving customer complaints and issues efficiently, escalating when necessary.
- Maintaining detailed and accurate customer records.
- Collaborating with other departments to ensure customer needs are met.
- Identifying opportunities to improve customer satisfaction and loyalty.
To be successful in this role, you will need:
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and tools.
We offer a comprehensive benefits package, including:
- Competitive salary and benefits package.
- Comprehensive training and professional development opportunities.
- A supportive and inclusive work environment.
- Opportunities for career growth within the company.
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Customer Service Ambassador
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Customer Service Ambassador
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Customer Service Ambassador
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Customer Service Ambassador
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