Customer Service Ambassador

1 month ago


Iloilo City, Western Visayas, Philippines XtendOps Philippines Full time
Overview

XtendOps Philippines is a leading provider of innovative solutions, and we are seeking a skilled Customer Service Ambassador to join our team.

Estimated Salary

PHP 30,000 - 40,000 per month, depending on experience.

Job Description

We are looking for a highly motivated and enthusiastic individual to provide exceptional customer service and support as our Frontline Support Representative / Customer Service Representative (CSR). As a CSR, you will be the first point of contact for our customers, providing outstanding service and ensuring their satisfaction.

Your primary responsibilities will include:

  • Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Providing accurate information about our products and services.
  • Resolving customer complaints and issues efficiently, escalating when necessary.
  • Maintaining detailed and accurate customer records.
  • Collaborating with other departments to ensure customer needs are met.
  • Identifying opportunities to improve customer satisfaction and loyalty.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Proven experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and tools.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary and benefits package.
  • Comprehensive training and professional development opportunities.
  • A supportive and inclusive work environment.
  • Opportunities for career growth within the company.


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