Customer Service Representative
1 month ago
At Lexie Staffing And Business Consulting, we are seeking a skilled Customer Service Representative to join our team. In this role, you will play a vital part in providing exceptional customer service and support to our clients.
Job OverviewThis is a fantastic opportunity for individuals who are passionate about delivering top-notch customer experiences and are looking to take their career to the next level. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing product information in a professional and courteous manner.
Key Responsibilities- Handle Incoming Calls: Respond to customer inquiries, resolve issues, and provide product information in a timely and professional manner.
- Provide Product Information: Offer detailed information about our products or services to customers, ensuring they have a comprehensive understanding of our offerings.
- Troubleshoot Customer Issues: Identify and resolve customer problems related to our products or services, taking necessary steps to ensure customer satisfaction.
- Record Customer Interactions: Document all interactions with customers, including comments, complaints, and actions taken to resolve issues.
- Escalaate Customer Issues: Escalate unresolved issues to supervisors or higher authorities as needed.
- Process Orders and Payments: Process customer orders and payments, provide information about product availability and delivery, and handle requests for refunds or exchanges.
To be successful in this role, you must possess excellent communication skills, be able to multitask, and have a positive demeanor. You should also be able to learn quickly, follow directives, and have excellent time management skills.
The estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
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