Customer Service Ambassador

20 hours ago


Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.

Job Summary

The ideal candidate will be able to handle emotionally challenging situations with grace and provide exceptional customer service in every interaction. Our team is looking for a professional who can maintain a supportive and efficient work environment, share knowledge and resources with colleagues, and adapt to a fast-paced and demanding environment.

About the Role

As a Customer Service Representative at Fair Trade Outsourcing, you will be responsible for responding to 70-90 phone calls per day, providing excellent customer service, answering emails promptly, and assisting other departments with policy procedures and adjustments. You will also help Pet Parents understand coverage options, review claims, and maintain and adjust new and existing policies.

Key Responsibilities:
  • Respond to high-volume phone calls, providing exceptional customer service and resolving issues efficiently
  • Answer customer emails professionally and address inquiries and concerns promptly
  • Assist other departments with policy procedures and adjustments
  • Help Pet Parents understand coverage options and review claims
  • Maintain and adjust new and existing policies to ensure a positive customer experience
Requirements

To succeed in this role, you will need strong mental and emotional resilience, excellent interpersonal and communication skills, including empathy and the ability to build rapport with customers. Adaptability and multitasking skills are also essential, as well as experience working in the pet insurance or healthcare industries.

We estimate the salary for this role to be around $45,000 - $55,000 per year, based on the location and industry standards. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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