Cashier Operations Supervisor

1 month ago

Iloilo City, Western Visayas, Philippines PROFESSIONAL PARKING GROUP Full time

Job Title: Cashier Operations Supervisor

About Us: As a leading provider of parking services, Professional Parking Group is committed to delivering exceptional customer experiences and maintaining the highest standards of service quality.

Job Summary:

  • We are seeking a highly motivated and organized individual to fill the role of Cashier Operations Supervisor. This position will be responsible for ensuring smooth operational transactions in our car parks, managing staff effectively, conducting spot audits, and providing excellent customer service.

Key Responsibilities:

Cashier Operations
  • Carpark Operational Transactions: Ensure seamless execution of all assigned car park operations, adhering strictly to Local Operating Procedures.
  • Reports and Documents Preparation and Submission: Prepare accurate, complete, and on-time submission of all car park reports, including Sales Report, Summary of Revenue with Deposit Slip, Hourly Accountability Summary, Parking Maintenance Report (PMR), Communication Logbook, Status Report, Scanned Copy of Signed Schedule of employees, Card & Car Inventory, Text Sales & Status of Carpark, Incident Report with Complete Attachment, and BIR Report.
Staff Management
  • Effective Supervision: Provide clear directions, set quality expectations, maintain open communication, and ensure compliance with standard grooming and self-presentation among site employees.
  • Attendance and Punctuality: Monitor attendance and punctuality of site employees, evaluate their performance regularly, and report any issues to the Operations Supervisor and HRAD.
  • Training and Development: Assist trainees during their training period, observe and evaluate their performance, and provide feedback for improvement.
Spot Audit
  • Cash Handling: Conduct regular spot audits to ensure compliance with cash handling procedures, receipt issuance, money neatness, safekeeping of car park sales, endorsement/turn-over, acknowledgement of funds, card and ticket inventory, HAR/HAS Report versus actual Sales Deposit, car park cleanliness, and orderliness.
  • Employee Grooming and Self-Presentation: Ensure complete uniform, good-looking employees, and strict compliance with employee grooming and self-presentation standards.
  • Site Office and Car Park Supplies: Ensure complete and adequate supplies, request and receive supplies at the head office, and maintain high standards of site office and car park cleanliness and organization.
Customer Service Management
  • Quality Customer Service: Ensure excellent customer service execution by all employees, focusing on quality greetings, genuine smiles, respectful approaches, and prompt resolution of customer complaints.

Requirements:

  • Demonstrated experience in cash handling, staff management, and customer service delivery.
  • Excellent leadership, organizational, and communication skills.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and ability to maintain high standards of accuracy and efficiency.

Salary: The estimated salary for this position is PHP 45,000 - 60,000 per month, depending on qualifications and experience.

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