Customer Service Ambassador
6 days ago
Neksjob Corporation is a dynamic and rapidly growing organization seeking an exceptional Customer Service Ambassador to join our team. As a key member of our customer-facing team, you will play a pivotal role in delivering outstanding customer experiences that drive loyalty and satisfaction.
Job DescriptionThe ideal candidate will have excellent communication skills, a strong work ethic, and the ability to handle high-pressure situations with poise and professionalism. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities:- Provide exceptional customer service via phone, email, or chat platforms
- Address customer inquiries and resolve issues in a timely and professional manner
- Upsell/cross-sell products or services to meet customer needs
- Collaborate with internal teams to ensure seamless customer experience
We offer a comprehensive benefits package designed to support your physical and mental well-being, as well as your career growth and development. Highlights include:
- Competitive salary range: PHP 35,000 - PHP 40,000 per month (dependent on BPO experience)
- Comprehensive health insurance coverage for employee and up to 5 dependents
- Quarterly performance-based incentives and bonuses
- Up to 30 days paid leave with option to convert up to 21 days to cash
- Meal and transportation allowances, night differential, and group life insurance
- At least 18 years old
- High school graduate or equivalent
- Excellent English communication and interaction skills
- BPO experience preferred but not required
- Develop strong relationships with customers through empathetic listening and effective problem-solving
- Stay up-to-date with product knowledge and industry trends
- Embody Neksjob Corporation's values of excellence, teamwork, and innovation
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