Customer Service Ambassador

6 days ago


Iloilo City, Western Visayas, Philippines Neksjob Corporation Full time
About Neksjob Corporation

Neksjob Corporation is a dynamic and rapidly growing organization seeking an exceptional Customer Service Ambassador to join our team. As a key member of our customer-facing team, you will play a pivotal role in delivering outstanding customer experiences that drive loyalty and satisfaction.

Job Description

The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to handle high-pressure situations with poise and professionalism. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, or chat platforms
  • Address customer inquiries and resolve issues in a timely and professional manner
  • Upsell/cross-sell products or services to meet customer needs
  • Collaborate with internal teams to ensure seamless customer experience
Benefits Package

We offer a comprehensive benefits package designed to support your physical and mental well-being, as well as your career growth and development. Highlights include:

  • Competitive salary range: PHP 35,000 - PHP 40,000 per month (dependent on BPO experience)
  • Comprehensive health insurance coverage for employee and up to 5 dependents
  • Quarterly performance-based incentives and bonuses
  • Up to 30 days paid leave with option to convert up to 21 days to cash
  • Meal and transportation allowances, night differential, and group life insurance
Qualifications:
  • At least 18 years old
  • High school graduate or equivalent
  • Excellent English communication and interaction skills
  • BPO experience preferred but not required
Tips for Success:
  • Develop strong relationships with customers through empathetic listening and effective problem-solving
  • Stay up-to-date with product knowledge and industry trends
  • Embody Neksjob Corporation's values of excellence, teamwork, and innovation


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