Customer Service Professional

2 weeks ago


Iloilo City, Western Visayas, Philippines Neksjob Corporation Full time
Job Overview

We are seeking a skilled and dedicated Customer Service Professional to join our team at Neksjob Corporation. The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong customer service ethos.

About the Role

This is an exciting opportunity for a highly motivated and results-driven individual to take on a key role in delivering exceptional customer experiences. As a Customer Service Representative, you will be responsible for handling large volumes of customer inquiries, providing timely and effective solutions, and ensuring customer satisfaction.

Key Responsibilities:
  • Handle customer calls, emails, and other forms of communication with professionalism and courtesy.
  • Provide accurate and efficient resolutions to customer complaints and issues.
  • Maintain accurate records of customer interactions and resolutions.
  • Collaborate with internal teams to resolve complex customer issues.
Salary and Benefits

We offer a competitive salary package, including a basic pay of up to PHP 35,000 per month, depending on BPO experience. Our benefits include:

  • A bigger basic pay plus skills premium pay.
  • Health Maintenance Organization (HMO) coverage for employee and up to five dependents.
  • Quarterly appraisals and monthly performance incentives.
  • Up to 30 days paid leave with up to 21 days convertible to cash.
  • Nontaxable meal and transportation allowance.
  • Night differential.
  • Group Life Insurance.
  • Onsite clinic and free emergency medicine services.
  • Wellness programs.
Requirements
  • At least 18 years old.
  • High school or senior high school graduate.
  • Good English communication and interaction skills.
  • BPO experience preferred.
  • Able to adapt to shifting schedules.
Location

Iloilo Site.



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