Tech Support Professional

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeRepresentative Full time $25,000 - $45,000
Job Title: Tech Support Representative ASAP

We are seeking a skilled and detail-oriented individual to fill the role of Tech Support Representative. This position involves providing front-line support to our customers, handling customer inquiries via phone and email, and actively listening to their concerns to provide clear and empathetic solutions.

Key Responsibilities:
  • Respond to customer inquiries in a professional and timely manner
  • Use Zendesk, ShipStation, and BigCommerce to manage customer interactions
  • Follow troubleshooting guides to resolve issues or escalate when required
Requirements:
  • Fluent in English with strong verbal and written communication skills
  • Previous experience in a tech troubleshooting environment is an asset
  • Familiarity with Zendesk, ShipStation, and BigCommerce (or willingness to learn quickly)
Benefits:
  • Part-time opportunity with flexible shifts
  • Long-term potential for career growth and development
How to Apply:

Please submit your resume and a brief message explaining your relevant experience and qualifications.

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