Tech Support Specialist

21 hours ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱315,000 - ₱420,000
Technical Support Role

We are seeking a dedicated and tech-savvy individual to provide first-line support to customers via Intercom during the night shift.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries through Intercom.
  • Diagnose and troubleshoot technical issues related to software platforms.
  • Guide customers through product features and functionalities to maximize their experience.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Maintain accurate records of customer interactions and feedback.
Qualifications
  • Proven experience in a technical support role, preferably within the SaaS industry.
  • Exceptional written English skills; ability to communicate clearly and concisely.
  • Strong problem-solving abilities and a proactive approach to customer issues.
  • Familiarity with Intercom or similar customer support platforms is a plus.
  • Ability to work independently during night hours.
Benefits

This role offers a unique opportunity for professional growth and development. As a technical support specialist, you will have the chance to work with cutting-edge technology and make a real impact on our customers' experiences.

Our team values collaboration, innovation, and customer satisfaction. We strive to create a supportive and inclusive work environment that fosters growth and learning.

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