Technical Support Specialist
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at OUTSOURCING COMPANY. In this role, you will be responsible for providing technical assistance and support to customers, ensuring that their queries are resolved efficiently and effectively.
Job Summary
The successful candidate will have a strong background in Information Technology, with a Bachelor's degree in a relevant field such as Computer Science or Information Systems. At least one year of experience working on school systems or related applications is preferred, but we also welcome fresh graduates who are eager to learn and grow.
Key Responsibilities
- To provide timely and effective technical support to customers via phone, email, or online chat
- To troubleshoot and resolve technical issues, escalating complex problems to senior technicians as needed
- To maintain accurate records of customer interactions and resolution outcomes
- To collaborate with cross-functional teams to identify and implement process improvements
Requirements
- Bachelor's Degree in Information Technology, Accountancy, or equivalent courses
- At least 1 year of working experience on school systems or related applications (fresh graduates welcome)
What We Offer
- A competitive salary range of $40,000 - $60,000 per annum
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
How to Apply
If you are a motivated and tech-savvy individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter outlining your qualifications and experience.
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