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Service Delivery Excellence Specialist

1 week ago

Cebu City, Central Visayas, Philippines TDCX Philippines Full time
About This Role

The Customer Service Concierge role involves providing exceptional service experiences to our Platinum guests. You will be responsible for booking services, creating a 'peace of mind' for our guests, building relationships, collaborating with chauffeurs, managing stakeholders, and meeting customer satisfaction targets. To succeed in this role, you must have completed at least 2 years in college, have a minimum of 1 year of call center or BPO experience or 6 months customer service experience, possess exceptional communication skills, have strong problem-solving abilities, and be able to work collaboratively in a fast-paced environment.

What We Are Looking For

We are looking for a highly skilled and motivated individual who can provide exceptional service experiences to our Platinum guests. The ideal candidate will have a passion for delivering excellent customer service, be tech-savvy, and have a knack for finding creative solutions to complex requests. They should also have impeccable organizational skills, be able to work independently, and be comfortable with ambiguity. If you are a results-driven individual with a passion for delivering exceptional customer service experiences, we encourage you to apply for this exciting opportunity.