Service Delivery Lead for BPO Services

About the RoleAs a Service Delivery Expert at TASQ Staffing Solutions, you will play a critical role in ensuring seamless service delivery to our clients. We are seeking a highly skilled and experienced professional with a strong background in team lead roles and BPO settings.The ideal candidate will have a college degree or equivalent, a minimum of 2 years...

Job DescriptionThe Senior Operations Manager will lead the delivery teams to understand customer goals and key performance metrics.Key Responsibilities:Manage service delivery and qualityLead delivery teamsDevelop and maintain relationshipsDrive revenue growthRequirements:Minimum 9 years of experience in BPO operationsTravel process experience...

Job DescriptionWe are seeking an experienced Service Delivery Lead to join our team. In this role, you will be responsible for managing collection operations and customer servicing processes on a day-to-day basis.You will independently resolve outstanding issues and communicate/escalate problems to Senior Management.This is a challenging opportunity to drive...

V A Platinum Pty Ltd Inc. is seeking a highly skilled Service Excellence Lead to join our team. As a Service Excellence Lead, you will be responsible for ensuring the delivery of high-quality service and strong engagement with both clients and virtual assistants (VAs).About the RoleThe ideal candidate will have at least 2 years of experience in a similar...

Job Title: BPO Team Lead - Financial ServicesWe are looking for an experienced BPO Team Lead - Financial Services to join our team at Tasq Staffing Solutions.About the Job:This is a leadership role that requires a strong customer service background, excellent communication skills, and the ability to manage a team of 20 contact center agents.Key...

Service Delivery Manager | Insurance | CebuThis position is responsible for providing frontline leadership support and management of call center operations. Duties include:Meeting call center key performance indicatorsMaintaining a staff of capable Supervisors on the call center floorProviding recruitment communicationWorking closely with the...

Company Overview:OfficePartners360 (OP360) is a leading provider of customer service solutions. Our team of experts works tirelessly to deliver exceptional service to our customers. We are committed to excellence and strive to continuously improve our processes and services.Job Summary:We are seeking a highly motivated and experienced Customer Service...

Direct message the job poster from VISEO ASIA.The Service Delivery Manager will lead our delivery center in Cebu. Manage teams, manage relationships with customers and stakeholders, prioritize objectives, and implement strategies to achieve company initiatives as part of the leadership team.Responsibilities:Oversee day-to-day operations, ensuring smooth...

Search by 'Skills' or 'Keywords' or 'Requisition ID'Search by CountrySelect how often (in days) to receive an alert:Work with usTitle: Service Delivery ManagerRequisition ID: 44637City: CebuCountry/Region: PHWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that...

Job Description: As a Customer Service Representative-Nonvoice Sales Account at OfficePartners360, you will play a critical role in delivering exceptional customer service and driving sales growth through chat. Your primary responsibilities will include providing accurate and timely information regarding products, services, and policies, troubleshooting and...

We are looking for a seasoned Service Delivery Head to join our team at Wipro Digital Operations and Platforms. The successful candidate will be responsible for overseeing the operations of multiple lines of business, ensuring seamless execution of delivery of work across one or more lines of business.Main Responsibilities:Develop, implement, and optimize...

The Operations Manager is responsible for overseeing operations execution at the program level. The Operations Manager works closely with Team Leads and Workflow Leads to ensure operational program success by identifying and tracking contractual SLA and KPI performance, setting objectives and improvement plans to ensure goals are met. The Operations Manager...

Job DescriptionWe are seeking a highly skilled and experienced Service Quality Lead to lead our Client Delivery and Operations team. As the primary point of contact for clients, you will be responsible for ensuring the delivery of high-quality service and strong engagement with both clients and VAs.The successful candidate will drive process innovation and...

As a Program Management Specialist at Conduent, you will play a critical role in leading a team to achieve business objectives. Your expertise in program management will enable us to deliver high-quality services to our clients.About the JobLead a team to achieve business goals.Manage performance appraisals and compensation reviews.Develop training programs...

We are looking for a Customer Service Representative that can start ASAP this FebruaryPIONEER ACCOUNTS VIRTUAL PROCESS ONLYPerks:• Competitive Salary: Earn PHP 25,000 package• Comprehensive Benefits: HMO coverage and monthly performance incentives• Early Career Growth: Early regularization eligibilityOverall Qualifications: • Atleast Highschool...

About This RoleTasq Staffing Solutions is seeking a talented BPO Team Lead - Contact Center Expert to join our team.Job Summary:We are looking for a seasoned customer service professional with a proven track record of success in leading teams and driving customer satisfaction.Responsibilities:Team Management: Lead a team of 20 contact center agents,...

Job DescriptionManages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively supports sales through innovative solutions and delivery excellence.SummaryAs a...

Job Description - Director, Service Delivery (0410E)Director, Service DeliveryBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Director - Service Delivery working onsite in Cebu, Philippines, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingLooking for an...

We are looking for a Customer Service Representative that can start ASAP this FebruaryPIONEER ACCOUNTS VIRTUAL PROCESS ONLYPerks:• Competitive Salary: Earn PHP 25,000 package• Comprehensive Benefits: HMO coverage and monthly performance incentives• Early Career Growth: Early regularization eligibilityOverall Qualifications: • Atleast Highschool...

Job OverviewWe are seeking a seasoned Service Delivery Director to lead our team in delivering exceptional customer experiences. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our client-facing teams.Key ResponsibilitiesManage client relationships and ensure alignment with business goalsMotivate...