Training Specialist

3 days ago


Cebu City, Central Visayas, Philippines XtendOps Full time

XtendOps is committed to delivering exceptional service excellence, and we are seeking a highly skilled Training Specialist to join our team. The ideal candidate will have previous experience in training or quality assurance within a BPO environment.

Job Responsibilities:

The role involves designing, developing, and delivering training programs to ensure agents meet performance standards. Additionally, the position requires conducting quality audits, providing feedback, and implementing improvement initiatives to enhance service delivery.

Key Responsibilities:
  • Develop and deliver training sessions for new hires and ongoing employee development.
  • Monitor and evaluate agent performance through quality audits and assessments.
  • Collaborate with team leaders and management to identify training needs and process improvements.
Requirements:
  • Previous experience in training or quality assurance within a BPO environment.
  • Strong communication and presentation skills.
  • Analytical mindset with the ability to identify trends and areas for improvement.

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