Senior Client Success Specialist

As a Technical Account Manager, you will be responsible for the successful integration of TrustArc products, supporting small to enterprise level clients, and developing strong relationships with our clients that will lead to retention and growth of the business. You will identify overall areas for improvement and strive to improve client satisfaction. This position requires strong attention to detail, experience managing enterprise level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and intermediate to advanced knowledge of web architecture.

• Provide strategic and tactical client services to complex and high touch clients.
• Understand customer needs and translate this need into strategic solutions and recommendations.
• Presenting and facilitating large group meetings for small through enterprise clients with regards to the TrustArc product suite.
• Provide technical assistance and troubleshooting to your clients during implementation and deployment of the TrustArc technology products.
• Work with the engineering team to scope, prioritize, and manage customer requests.
• Demonstrated successes in client communication (written and verbal) from prior work experiences.
• Strong communication skills that span 1:1 interactions as well as large group meetings for different audiences.
• Point of Contact with your clients, thus the Subject Matter Expert with regards to all the Technical TrustArc products.
• Able to work effectively in a fast-paced environment and take the initiative to learn products quickly.
• Strong project-management skills; easily complete projects within agreed-upon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and monitor the timeline of requested tasks and manage client expectations.
• Identify opportunities to help expand customer adoption of TrustArc products.

• Bachelor's degree and 4-7 years of experience in software technical support, Account Management, or a Technical customer-facing role.
• Strong understanding of technological platforms and web infrastructure. Knowledge of online ad serving systems on desktop and mobile is desired.
• Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug.
• Understanding of technical documentation including product specs and API integrations.
• Intermediate knowledge in Microsoft Excel.
• Ability to work effectively cross-functionally with Product, Engineering, and Sales.
• Excellent customer relationship skills (Client facing, ability to assess client needs and interact with all levels of management, including and up to executive level).

• Competitive compensation.
• Health, Vision and Dental Care.
• PTO Program.
• Computer + Welcome Package.
• Work from Home as choice.
• Continuing Education Program.
• Opportunities to participate in philanthropic activities.
• Opportunities to participate in health-focused activities - mindfulness, wellness, activity lifestyle.
• Php 20,000 employee referral program.

Excited about the opportunity, but worried you don't meet all the requirements? Apply anyway and give us both the chance to find out.

TrustArc is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status.

If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at hr@trustarc.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.