Job Title: Client Success Coordinator

1 week ago

Hagonoy, Central Luzon, Philippines beBeeClientSuccess Full time ₱600,000 - ₱750,000

As a Client Success Strategist, you will play a pivotal role in delivering exceptional client experiences.

About the Role:
  • This is a full-time position working from home with a standard Monday to Friday schedule of 8 am to 6 pm EST.
  • The ideal candidate will possess a passion for client success and have excellent communication skills.

Key Responsibilities:

  • Client Onboarding & Integration (First 30-60 Days):
    • Lead a seamless and efficient onboarding process, setting clear expectations and ensuring alignment on goals and deliverables.
    • Conduct onboarding meetings to introduce key team members, review strategy, and outline timelines.
    • Monitor client engagement during the onboarding phase, addressing any concerns and ensuring a smooth transition into ongoing services.
  • Strategic Direction and Analysis:
    • Understand the client's business, their needs, and other unique factors to ensure the service plan, marketing strategy, etc., is tailored to their requirements.
    • Come up with meaningful conversations with clients regarding strategic direction, allocation of resources.
    • Interpret common KPIs and accurately and clearly relay that information and frequent updates/reports to clients.
  • Quality Assurance & Service Fulfillment:
    • Ensure all deliverables meet the agency's quality standards before being sent to the client.
    • Identify and address any service gaps, ensuring that the client receives all promised services on time and at the highest quality.
    • Work closely with internal teams to streamline workflows and improve service efficiency.
  • Client Relationship Management & Communication:
    • Conduct regular check-ins and strategy meetings to review progress, gather feedback, and ensure client satisfaction.
    • Act as the client's advocate within the organization, addressing concerns and troubleshooting challenges to enhance the client experience.
  • Retention & Growth:
    • Proactively identify opportunities for account growth, renewals, and additional services that align with client needs.
    • Work closely with sales and marketing teams to ensure a seamless transition between new business acquisition and client success.

Day-to-Day Responsibilities:

  • Establish a cadence for check-ins with all Paid Ads Clients (Minimum once a week).
  • Build out Ads and load them into Meta for Strategists to take over.
  • Keep the department organized with updates/outstanding tasks.
  • Onboard All Paid Ads Clients and assign applicable parties to their dedicated tasks.
  • Hold the team and client accountable in an 80/20 capacity.
  • Manage projects for all existing and new Performance Related Services.
  • Troubleshoot Client Issues/Concerns.
  • Familiarity with social media, content marketing, and digital marketing strategies is a plus.

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