Remote Customer Experience Ambassador

6 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time $14,400 - $24,000
Job Title

As a Remote Support Specialist, you will be the frontline ambassador for delivering top-tier support to our users. You'll handle inquiries, resolve issues, and provide guidance—all while embodying innovation, empathy, and excellence.

Key Responsibilities:

  • Support & Troubleshooting
  • Respond to customer queries via email, chat, and occasional phone support within agreed SLAs.
  • Diagnose and resolve product usage issues efficiently and empathetically.
  • Onboarding & Education
  • Guide new users through platform setup and onboarding steps.
  • Develop and maintain knowledge-base content, FAQs, and help documentation.
  • Customer Advocacy
  • Gather user feedback and alert product and engineering teammates to recurring issues or feature requests.
  • Act as a voice of the customer in team discussions and planning sessions.
  • Account Management Assistance
  • Assist the account management team with usage checks, renewal reminders, and proactive outreach to ensure customer satisfaction.
  • Cross-Functional Collaboration
  • Work closely with Sales, Product, and Engineering to communicate customer challenges, needs, and expectations.

Required Skills & Qualifications:

  • 2+ years of customer support experience (ideally in SaaS or tech-driven environments).
  • Exceptional written and spoken English; clear, friendly, and professional communication style.
  • Strong ability to diagnose problems and walk customers through solutions.
  • Experience with support tools like Zendesk, Intercom, Freshdesk, or similar.
  • Proven ability to multitask and prioritize in fast-paced, remote environments.

Why This Role Matters:

This role plays a critical part in shaping the customer experience and driving business growth. By providing exceptional support, you'll help build trust with our clients and contribute to the company's mission.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Flexible remote/hybrid work setup.

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