Customer Experience Specialist
6 days ago
Seeking a detail-oriented Customer Service Representative to provide exceptional customer experiences and support customers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
Key Responsibilities- Support Customers: Assist shoppers with inquiries, orders, returns, and refunds.
- Product Guidance: Provide personalized product recommendations and address shopping-related concerns.
- Order Management: Track and manage orders, ensuring timely updates and resolutions.
- Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
- 1+ year of experience in customer service, sales, or e-commerce.
- Strong communication and problem-solving skills.
- Familiarity with platforms like Shopify and CRM tools.
- Sales-oriented mindset with a talent for suggesting relevant products.
- Highly organized with excellent attention to detail.
- Commissions and annual increases.
- Paid time off and HMO coverage.
- Performance and recognition incentives.
- Permanent work-from-home setup.
- Opportunities for growth within a vibrant and supportive team.
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