Workforce Scheduler Analyst

Job Summary:As a Supervisor, Workforce Management, you will be responsible for overseeing a team of Real-time Analysts, providing coaching and training to ensure optimal performance. You will also analyze staffing reports and make recommendations to meet service level expectations.Key Responsibilities:Supervise 20 Real-time Analysts globallyPerform...

Optimal Scheduling SolutionsWe are seeking a skilled Scheduling Analyst to provide optimal scheduling solutions in workforce management areas. This role involves ensuring the WFM system is configured optimally, maintaining close alignment with Resource Planner and Resource Planning file, and keeping Scheduling software up to date.The ideal candidate will...

Real Time Workforce Management SupervisorThe WFM Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly, and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events...

Job TitleScheduler and Forecast AnalystAbout the RoleCreate detailed reports on historical call volume, handle time and operating performance to inform staffing decisions.Develop accurate call forecasts at an interval level to meet headcount planning requirements.Publish weekly agent schedules and track forecasts against actual results for continuous...

The Responsibilities:● Supervises 20 Real time Analysts Globally● Perform one on one coaching with the RTA's● Train and Orient new RTA's● Analyze intra-day staffing reports and recommends changes to staffing in order to meetservice level client expectations and requirements.● Make objective recommendations on incident management● Coordinates with...

Job Description:This role entails supervising a team of 20 real-time analysts working globally. Key responsibilities include one-on-one coaching, training, and orienting new team members. Additionally, this position involves analyzing intra-day staffing reports to optimize service levels and make recommendations on incident management.Required Skills &...

Responsibilities Supervises 20 Real time Analysts Globally Perform one on one coaching with the RTA's Train and Orient new RTA's Analyze intra-day staffing reports and recommends changes to staffing in order to meet service level client expectations and requirements. Make objective recommendations on incident management Coordinate with Operational...

Job SummaryWe are seeking a detail-oriented and analytical workforce intelligence analyst to transform workforce data into actionable insights.The ideal candidate will have expertise in data analysis, reporting, and visualization to support strategic workforce planning and operational excellence.

Ensure compliance with account policies and processes to achieve established levels of productivity and efficiency. It ensures that it identifies the needs of the internal or external customer, even those not expressed, in order to offer solutions that truly meet those needs. Advise the Account Manager on the best strategies to implement in each of the...

Workforce Management LeadWe are seeking an experienced Workforce Management Lead to join our team. In this role, you will be responsible for leading a team of professionals in developing accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis.Job Description:Lead a team of...