R-105772 Supervisor, Workforce Management

4 weeks ago


Bacolod City, Western Visayas, Philippines Ubiquity Full time
Responsibilities
  • Supervises 20 Real time Analysts Globally
  • Perform one on one coaching with the RTA's
  • Train and Orient new RTA's
  • Analyze intra-day staffing reports and recommends changes to staffing in order to meet service level client expectations and requirements.
  • Make objective recommendations on incident management
  • Coordinate with Operational leadership to advise potential opportunities that will affect the achievement of Service Level goals
  • Reviews contact center trends, including call volume, call patterns, staff productivity, and attrition rates

Knowledge, Skill Set & Qualifications Required (External)
  • 1 to 5 years experience Workforce experience in a BPO
  • Inbound performance analytics experience
  • At least 2 years workforce supervisory experience
  • Highly proficient with Microsoft office applications (Excel)
  • Detail oriented
  • Above average verbal and written communication skills
  • Flexible in working different shift schedules especially graveyard

Seniority level
  • Mid-Senior level

Employment type
  • Full-time

Job function
  • Business Development, Sales

Industries
  • Internet Publishing
#J-18808-Ljbffr

  • Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit,...


  • Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Let's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity,...


  • Bacolod City, Western Visayas, Philippines Ubiquity Full time ₱900,000 - ₱1,200,000 per year

    Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle.Headbecause we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be.Heartbecause we are always gracious with our time, our collaboration, and with one another. AndHustlebecause we have grit, tenacity,...


  • Bacolod City, Western Visayas, Philippines Ubiquity Full time ₱1,200,000 - ₱2,400,000 per year

    Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity,...


  • Iloilo City, Western Visayas, Philippines beBeeWorkforce Full time ₱40,000 - ₱75,000

    Workforce Management ProfessionalWe are seeking a skilled Workforce Management Professional to join our team. In this role, you will oversee workforce planning using forecast models to ensure optimal staffing levels.Key responsibilities include:Monitoring and managing absenteeism and attrition on a daily basis.Collaborating with Talent Acquisition,...


  • Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full time

    Create reports on historical call volume, handle time and operating performance.Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement based on forecasted volume taking into consideration the assumed AHT, absenteeism and other...


  • Iloilo City, Western Visayas, Philippines FTO Full time

    OverviewAssist in overseeing the daily performance of the Forecast and Scheduling.ResponsibilitiesTracks Team Attendance Timekeeping Record.Handles the documentation related to company policy deviation on schedule adherence.Conducts performance appraisals on Schedule analysts periodically.Alerts Operations on any potential or real risk to the production team...

  • Packaging Supervisor

    12 hours ago


    Bacolod City, Western Visayas, Philippines CM & SONS FOOD PRODUCTS INC. (Merzci) Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Candidate must possess at least a Bachelor's/College Degree in any related fieldAt least 2 years work experience as a Packaging Supervisor in a Food Manufacturing set-upStrong knowledge of food safety and sanitation standardsLeadership and team management skillsStrong problem-solving and analytical skillsMust be able to work under pressure and...


  • Iloilo City, Western Visayas, Philippines beBeeExecutive Full time ₱800,000 - ₱1,000,000

    Our organization is seeking a highly skilled Senior Executive to lead our workforce management efforts.The Senior Executive will be responsible for generating schedules that meet business requirements, ensuring superior customer service and adjusting the schedules accordingly based on actual scenarios.They will also monitor queue real-time, track and...

  • Branch Supervisor

    2 weeks ago


    Bacolod City, Western Visayas, Philippines Premiums Travel and Tours Full time ₱10,000 - ₱1,300,000 per year

    The Branch Sales Supervisor is responsible for overseeing the sales operations of a travel agency branch, ensuring the achievement of sales targets, and delivering exceptional customer service. This role involves managing a team of sales representatives, developing sales strategies, and maintaining strong relationships with clients and travel partners.Job...