Scheduler and Forecast Analyst

ResponsibilitiesCreate reports on historical call volume, handle time and operating performanceDevelop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement based on forecasted volume taking into consideration the assumed AHT, absenteeism and other...

About WFM Scheduling RolesAs a Senior Scheduler Analyst, you play a key role in our team, generating schedules for assigned programs/campaigns to ensure adherence to service goals and client requirements. You work closely with agents, providing them with working schedules for the business week, incorporating all client requirements.Your primary...

Job Summary:As a Supervisor, Workforce Management, you will be responsible for overseeing a team of Real-time Analysts, providing coaching and training to ensure optimal performance. You will also analyze staffing reports and make recommendations to meet service level expectations.Key Responsibilities:Supervise 20 Real-time Analysts globallyPerform...

Our WFM Scheduling Planning Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to maximize...

Job Title: Workforce Management SupervisorThe role of the Real Time Workforce Management Supervisor is to oversee a team of analysts, ensuring that they take action to meet company goals and performance indicators.This supervisor works closely with the Workforce Manager and internal business leaders to identify corrective actions that mitigate events...

Real Time Workforce Management SupervisorThe WFM Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly, and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events...

The Responsibilities:● Supervises 20 Real time Analysts Globally● Perform one on one coaching with the RTA's● Train and Orient new RTA's● Analyze intra-day staffing reports and recommends changes to staffing in order to meetservice level client expectations and requirements.● Make objective recommendations on incident management● Coordinates with...

Job Description:This role entails supervising a team of 20 real-time analysts working globally. Key responsibilities include one-on-one coaching, training, and orienting new team members. Additionally, this position involves analyzing intra-day staffing reports to optimize service levels and make recommendations on incident management.Required Skills &...

Job TitleHR / Talent Acquisition Assistant Manager / Business DevelopmentJob ObjectiveThe primary goal of this position is to assist the Executive Chef in supervising kitchen operations in accordance with the company's rules and regulations.Job DescriptionThe Executive Sous Chef will be assigned a schedule and area of the galley by the Executive Chef and...

OverviewJoin to apply for the Real Time Analyst role at IntouchCX.Be among the first 25 applicants.About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years,...