R-105772 Supervisor, Workforce Management

Responsibilities Supervises 20 Real time Analysts Globally Perform one on one coaching with the RTA's Train and Orient new RTA's Analyze intra-day staffing reports and recommends changes to staffing in order to meet service level client expectations and requirements. Make objective recommendations on incident management Coordinate with Operational...

Real Time Workforce Management SupervisorThe WFM Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly, and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events...

Job Title: WFM SchedulerThe primary objective of this role is to manage and optimize workforce schedules to ensure seamless customer service delivery. A key responsibility includes creating detailed reports on historical call volume, handle time, and operating performance to inform strategic planning.Create comprehensive forecasts to determine the required...

Job Description:This role entails supervising a team of 20 real-time analysts working globally. Key responsibilities include one-on-one coaching, training, and orienting new team members. Additionally, this position involves analyzing intra-day staffing reports to optimize service levels and make recommendations on incident management.Required Skills &...

Job Title: Workforce Management SupervisorThe role of the Real Time Workforce Management Supervisor is to oversee a team of analysts, ensuring that they take action to meet company goals and performance indicators.This supervisor works closely with the Workforce Manager and internal business leaders to identify corrective actions that mitigate events...

JOB SUMMARYThe Cost Engineering Supervisor is responsible for the review and monitoring of the Construction Costs her assigned projects. Responsible for the monitoring of Project Schedule / S-Curve and EOT of all projects. Works together with the Cost Monitoring Team for the generation of the Monthly Consolidated Cost Monitoring Report and POC Report....

QualificationsAt least 5 years of workforce planning experienceAt least 3 years of experience directly leading teamsExperience creating presentationsExperience presenting to senior leadership and executive leadershipExperience working with large datasets and extracting insightsExperience managing multiple projects at onceExperience with capacity planning and...

The Manager, Call Center Operations will lead a team of Supervisors by providing them with direction, support, and career development. Demonstrate innovation by enhancing or creating processes that will improve customer satisfaction, increase productivity, cultivate sales, and improve the performance of Supervisors and Representatives. Improve team member...

Job Summary">We are seeking a skilled Property Administrator to join our team. The successful candidate will be responsible for managing the day-to-day operations of residential real estate, including the maintenance and upkeep of building systems.">The ideal candidate will have a strong background in property management, excellent communication skills, and...

RESTAURANT MANAGER FOR CHICKEN DELI BACOLODJob Description:Responsible for the supervision of the performance of all rank and file positions directly reporting to themResponsible for associate development, merchandising, inventory control, safety and loss prevention in order to promote sales and meet profit goalsMediate as necessary when there are customer's...