Global Workforce Manager

The Responsibilities:● Supervises 20 Real time Analysts Globally● Perform one on one coaching with the RTA's● Train and Orient new RTA's● Analyze intra-day staffing reports and recommends changes to staffing in order to meetservice level client expectations and requirements.● Make objective recommendations on incident management● Coordinates with...

Job Summary:As a Supervisor, Workforce Management, you will be responsible for overseeing a team of Real-time Analysts, providing coaching and training to ensure optimal performance. You will also analyze staffing reports and make recommendations to meet service level expectations.Key Responsibilities:Supervise 20 Real-time Analysts globallyPerform...

Job Title: Workforce Management SupervisorThe role of the Real Time Workforce Management Supervisor is to oversee a team of analysts, ensuring that they take action to meet company goals and performance indicators.This supervisor works closely with the Workforce Manager and internal business leaders to identify corrective actions that mitigate events...

Responsibilities Supervises 20 Real time Analysts Globally Perform one on one coaching with the RTA's Train and Orient new RTA's Analyze intra-day staffing reports and recommends changes to staffing in order to meet service level client expectations and requirements. Make objective recommendations on incident management Coordinate with Operational...

Real Time Workforce Management SupervisorThe WFM Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly, and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events...

Role Responsibilities:Support the Leaders of the People Team, the Culture, Communication and Experience Team, and the site People Team Manager, and partner with the People Partners to define, build and grow the company culture.Assist in the development, implementation, and assessment of strategies and programs to continuously improve engagement among our...

Who We AreInteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our...

QualificationsAt least 5 years of workforce planning experienceAt least 3 years of experience directly leading teamsExperience creating presentationsExperience presenting to senior leadership and executive leadershipExperience working with large datasets and extracting insightsExperience managing multiple projects at onceExperience with capacity planning and...

Qualifications At least 5 years of workforce planning experience At least 3 years of experience directly leading teams Experience creating presentations Experience presenting to senior leadership and executive leadership Experience working with large datasets and extracting insights Experience managing multiple projects at once Experience with...

Lead Customer ExperienceWe are seeking a seasoned professional to spearhead our customer care efforts, driving exceptional experiences through global strategies and metrics. This leader will oversee the deployment of technology and features, ensuring seamless interactions with our customers.Promote continuous improvement and operational excellence within...