Remote Desktop Support Professional

20 hours ago

Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱350,000 - ₱520,000
Job Overview

The role of a Remote Desktop Support Specialist involves providing technical assistance to end-users who are experiencing issues with their desktop systems, software, and related technologies.

Main Responsibilities:
  • Technical Assistance:
    • Offer remote support to users for desktop hardware, software, and network-related problems.
    • Diagnose and troubleshoot technical issues, including but not limited to operating system errors, software malfunctions, and hardware failures.
    • Resolve issues related to email, internet connectivity, and other desktop applications.
  • System Setup and Maintenance:
    • Assist in setting up, configuring, and maintaining desktop systems, including operating systems, software applications, and peripheral devices.
    • Perform remote installations, upgrades, and patches to ensure systems are up-to-date and secure.
    • Monitor system performance and implement solutions to optimize functionality.
  • User Guidance and Training:
    • Guide users through step-by-step solutions, either over the phone, via email, or through remote desktop software.
    • Provide training and support to users on new software, hardware, and IT policies.
    • Create and maintain user documentation and FAQs to assist with common issues.
  • Incident Management:
    • Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.
    • Escalate complex issues to higher-level support teams or vendors as necessary.
    • Maintain detailed records of issues, resolutions, and user interactions.
  • Security and Compliance:
    • Ensure all desktop systems comply with company security policies and standards.
    • Implement and enforce data security measures, including antivirus software and firewalls.
    • Assist in the management of user accounts, permissions, and access controls.
Key Requirements:
  • Technical Skills:
    • Familiarity with desktop hardware and software.
    • Knowledge of operating systems and network protocols.
    • Experience with remote desktop software and ticketing systems.
  • Soft Skills:
    • Excellent communication and problem-solving skills.
    • Ability to work independently and as part of a team.
    • Strong customer service orientation.
Benefits:
  • Competitive Salary:
  • Opportunities for Career Growth:
  • A Diverse and Inclusive Work Environment:
How to Apply:

Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.

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